Pre-Booking
Guides
Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.
FAQs
Pre-Booking
All pre-booking FAQs
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Do I need to buy ocean and landside transport from Maersk?
What do FEU and FFE mean?
What does Book-and-Claim mean?
What are my options if my cargo is safe and ready for transport from Iskenderun?
What is CY and SD?
What is the difference between inland transit insurance and ocean cargo insurance?
When searching 'From' and 'To', what is the difference between 'City' and 'Port'?
What are the terms and conditions for each Maersk Contract product?
How do you calculate the emissions and what is included?
How do we handle customer data and ensure it is treated confidentially?
What are the most common issues uncovered by Maersk Trade and Tariff Studio?
How long does the Maersk Trade and Tariff Studio initial review take?
Video tutorials
02:45
Learn to self-amend shipping instructions in a few simple steps
01:08
Learn to self-amend shipment payers via shipping details
02:26
Learn how to add inland loading or delivery to an existing shipment
02:33
Learn to create booking with inland delivery in a few simple steps
01:46
Billing made easy with MyFinance on Maersk.com
Webinars
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.