Pre-Booking

Customs clearance
Guides
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FAQs
Digital integration
Video tutorials
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Webinars

Guides

Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.

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Digitalisation Spot on: Everything you need to know about Spot shipping with Maersk
15 Nov 2024
ship dock
Digitalisation Shipping with Maersk Spot: What is Lead Time and how it impacts my spot shipping cycle
9 Oct 2024
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Digitalisation 9 tips to optimize your Maersk Spot booking
9 Oct 2024
ship in port
Digitalisation Seller’s advantage, buyer’s control: Incoterms® and spot shipping with Maersk (+ FAQs)
9 Oct 2024
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Expert opinion Shipping with Maersk Spot: Frequently Asked Questions
18 Mar 2024
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Expert opinion Shipping with Maersk Spot: Understanding T&Cs and Loading Guarantee
12 Mar 2024
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Expert opinion Enhancing Your Maersk Experience: A Guide to Useful Tools and Features
17 Jan 2024

FAQs

Pre-Booking

All pre-booking FAQs

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What is a General Average? How should an insured act in the event of a claim for loss or damage? What do I do when I discover a loss or damage to a shipment? What flexibility do I get with a Seasonal Allocation contract? Can I increase my allocation on a Flat Allocation contract? What is a daily rate?  How long does it take to set up a Customs Control Tower for my operations? Can I change a contract booking to a Maersk Spot booking or vice versa? What mandatory information is required to place a booking? Is Flex Hub Lite compulsory for existing bookings currently in first load port or discharged in a transshipment hub? Can I book inland transportation as a standalone service?  How can I identify a fake website?
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FAQ topics

Pre-Booking Booking Post-Booking Before departure Transit Arrival

Shipping glossaries

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Video tutorials

02:45
Maersk Allocation portal
Learn to self-amend shipping instructions in a few simple steps
01:08
Warehousing services
Learn to self-amend shipment payers via shipping details
02:26
Middle east advance with accuracy
Learn how to add inland loading or delivery to an existing shipment
02:33
Male and Female employees are discussing about a project
Learn to create booking with inland delivery in a few simple steps
01:46
Book Maersk Customs Services before ocean booking
Billing made easy with MyFinance on Maersk.com
01:59
IBS advance with accuracy
Split, Part and Combine your Shipments
00:58
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Simplify your demurrage payments using Maersk.com
00:15
How to amend Maersk Spot bookings instantly
02:16
Submit shipping instructions & documentation in a few simple steps

Webinars

57:17
Maersk ship at the port.
Shipping Instructions Simplified: Tools, Tips & Troubleshooting for Seamless Submission
41:51
Managing our growth sustainably
Connecting with Customer Service
59:03
Booking LCL online – a man looking at his mobile phone.
How to Book Instantly on Maersk.com
34:57
Maersk.com & You: Streamlining Data Integrations with API and EDI
51:42
Getting Started on Maersk.com
54:47
Maersk employee with laptop
Clear Cargo Faster: Manage Payments, Disputes & Invoices with MyFinance
59:26
Connecting Ocean and Inland Logistics Seamlessly
51:25
Why human capital matters
Click. Track. Deliver: Essential Online Tools for Post-Sailing Shipment Success

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