Pre-Booking
Guides
Here you can familiarise yourself with all aspects of Maersk Spot. Whether you're looking for support on bookings, documentation, amendments and or cargo tracking, this is the place is for you. Browse our guides, video tutorials and or webinars and find the answer to your queries.
FAQs
Pre-Booking
All pre-booking FAQs
1-12 of 176 items
No Results
There was a problem
What does 'CIF+10%' mean?
Does ECO Delivery Air offer a possibility of replacing less than 100% fossil fuel?
What are the minimum emissions savings you can achieve using ECO Delivery Air by replacing 100% fossil fuel?
What is the plan for cargo, which was booked prior to 1st of March from neighbouring countries of Russia, not from Russia (non-Russian origin) or are not going to Russia, but the booking party/shipper/consignee to the shipment is Russian?
Can the Customs Control Tower also coordinate 3rd party brokers?
Is a valued inventory list required?
What happens if I under-value a shipment for insurance purposes?
What is an 'All Risks' Policy (‘A’ Clauses)?
What do I do if I already have a booking to the Port of Iskenderun?
What will happen to my cargo if it is already loaded on vessels or discharged at a port in Ukraine or Russia?
How long is a quote valid for?
I’ve shipped hundreds of times and never had a loss. Why would I want to insure?
Video tutorials
02:45
Learn to self-amend shipping instructions in a few simple steps
01:08
Learn to self-amend shipment payers via shipping details
02:26
Learn how to add inland loading or delivery to an existing shipment
02:33
Learn to create booking with inland delivery in a few simple steps
01:46
Billing made easy with MyFinance on Maersk.com
Webinars
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.