What do I need to do if a container is rejected at the load site?
If the container is rejected by the load site you will need to inform our Customer Experience team through our Case Management system.
To submit a case you just need to follow these 3 simple steps:
To get started, go to our Create case
From the dropdown options, choose Cargo/Container, Damaged container, Container rejected at load site. This helps us direct your case to the right team quickly.
Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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Related FAQs
How do I request a Cut off extension? What happens if there is a problem with my Re-export request? How can I return my container to a different depot? Can I re-use a container? How can I check a port or terminal update? How do I make a Change of Destination request? How do I make a Delay in Transit request? What happens if there is a problem with my Delay in Transit request? What happens if there is a problem with my Retain-on-board request? What happens if there is a problem with my Change of Destination request? How do I request a deadline extension?New to Maersk.com?
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