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If you have a question about reusing an import container for an export shipment, the easiest and fastest way is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Shipment Planning, Container Availability enquiry. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place.
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Related FAQs
How can I amend my Delivery order or Container release? How can I change my empty return depot? How can I change or amend my delivery order? How can I check a port or terminal update? How can I check for intended vessel availability? How can I check if a vessel has space or availabilty? How can I check if my container has been longstanding? How can I check if my container has been short shipped? How can I check my shipment or container freight release status? How can I check on equipment availability? How can I check the container details for my Verified Gross Mass (VGM)?New to Maersk.com?
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Case management
Our Customer Service Agents will handle your case as quickly as possible.