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If you have a general question regarding equipment availability, the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 2 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Cargo / Container, Equipment Availability.This helps us direct your case to the right team quickly.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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関連するよくある質問
Can I re-use a container? How can I amend my Delivery order or Container release? How can I amend my choice of vessel? How can I amend my payer details or terms? How can I change my empty return depot? How can I change or amend my delivery order? How can I check a port or terminal update? How can I check for intended vessel availability? How can I check if a vessel has space or availabilty? How can I check if my container has been longstanding? How can I check if my container has been short shipped? How can I check my shipment or container freight release status?Maersk.comのご利用ははじめてですか？
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