What is the two-way commitment?
We strive to give the highest priority to your cargo. If we fail to load your cargo within three days before or after the scheduled departure date, we will compensate you.
This is a two-way commitment, because at the same time, whoever has made the booking must ensure the goods arrive as planned, otherwise cancellation or no-show fees will apply.
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Related FAQs
What is a no-show fee? Can I amend the vessel or container type after a booking issubmitted? How long does it take to confirm a booking? How do I place a booking on behalf of another company? Why is a change of equipment size/type considered a cancellation? Can I make a change of destination (COD) for part of my cargo? Is there a fee for cancelling a booking? Can I amend a booking after it has been confirmed? Can I amend a booking after it has been placed? Can I book if I do not have a company? Can I as a buyer fill in the Verified Gross Mass (VGM)? Will I be able negotiate or buy more free time days?New to Maersk.com?
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