Is there a fee for cancelling a booking?
If you wish to cancel your shipment – whether it’s for some or all of the container(s) – after the booking confirmation has been issued, a cancellation notice must be provided to us no less than seven (7) days before the scheduled estimated time of departure (‘ETD’). Then there's a cancellation fee which must be paid for each cancelled container.
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Related FAQs
Can I make a change of destination (COD) for part of my cargo? Why is a change of equipment size/type considered a cancellation? Can I amend a booking after it has been placed? Can I as a buyer fill in the Verified Gross Mass (VGM)? How do I get a container? How long does it take to confirm a booking? What is the process of a penalty fee and what does a penalty fee cover? If I do not use all of the Freetime Extension bought, will I get a refund? How can I amend a Delivery Order? Can I amend a booking after it has been confirmed? Can I book if I do not have a company?New to Maersk.com?
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