How long does it take to confirm a booking?
We are committed to confirming or updating all booked shipments as soon as possible. For bookings where a new partner has been selected, the processing time may take longer than usual for all new partners. There is a vetting process in place to secure the authenticity of the details we have received. You will get a booking notification on our platform and via email.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Can I make a change of destination (COD) for part of my cargo? Why is a change of equipment size/type considered a cancellation? Can I amend a booking after it has been placed? Can I as a buyer fill in the Verified Gross Mass (VGM)? How do I get a container? If I do not use all of the Freetime Extension bought, will I get a refund? Is there a fee for cancelling a booking? How can I amend a Delivery Order? Can I amend a booking after it has been confirmed? Can I book if I do not have a company? Can I amend the vessel or container type after a booking issubmitted?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.