I am worried I have been placed with the wrong solution. What can I do?
If you are worried that you have been placed incorrectly either as a Maersk Go or Maersk Spot customer, please fill out this form, and send it to your customer experience representative, who can assist with moving you to the correct solution. Please be aware that it will no longer be possible to utilise both solutions at the same time.
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Related FAQs
What happens once I have used my lock rate to book 20 FFE ? If a booking made with a locked rate is cancelled, how does it affect the 20 FFE limit? What happens if I don't use my lock rate within 30 days on Maersk Go? How long does it take to confirm a booking? Do I need to provide a Harmonised System (HS) code and where can I find the correct code? What is a late payment fee? How do I place a booking on behalf of another company? When can I expect to receive a resolution to my dispute? Can I amend the vessel or container type after a booking issubmitted? Does Maersk Go offer a Switch Bill of Lading? Can I request a physical invoice via mail? How do I lock a rate on Maersk Go?New to Maersk.com?
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