I am worried I have been placed with the wrong solution. What can I do?
If you are worried that you have been placed incorrectly either as a Maersk Go or Maersk Spot customer, please fill out this form, and send it to your customer experience representative, who can assist with moving you to the correct solution. Please be aware that it will no longer be possible to utilise both solutions at the same time.
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Related FAQs
What is a no-show fee? Can I add a new user to my company? What is a certificate of origin (CO)? Can I, as a buyer, fill in the shipping instructions? Can I amend the vessel or container type after a booking issubmitted? Can I book if I do not have a company? Can I book inland transportation as a standalone service? Do I need to provide a Harmonised System (HS) code and where can I find the correct code? Does Maersk Go offer a Switch Bill of Lading? Can I request a physical invoice via mail? How long does it take to confirm a booking? What is a late payment fee?New to Maersk.com?
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