Once you're logged in, requesting an Import container release is simple. Just follow the steps below to ensure everything is in place for a smooth release.

On the hub homepage, enter your Shipment Number in the search field and click View Details

On the right side, check the Bill of Lading section — the following four items must be green:

• Waybill Issued
• Import Manifest Submitted to Customs
• Prepaid Charges: Payment Completed
• Collect Charges: Payment Completed

Once all are green, click Request Delivery Order
Review your shipment details (origin, destination, number of containers) and select the containers you wish to include
Select I will pick up my cargo for merchant haulage
Decide whether to release to: A Badge (3-digit alphanumeric code), or a Haulier
Enter your badge code and collection date/time (e.g., 4th June @ 07:00)
Your return details will be automatically pre-filled based on the terminal but you can be amended
Review the charges and payers - option to select Import Demurrage & Detention payer if free time is exceeded
Add a Reference number if needed (optional)
On the final Review tab, check details and add one more email recipient if needed
Accept Terms & Conditions and click submit
Once confirmed, we will issue a confirmation and your delivery order will be processed