How can I check if I have a release enquiry about my Bill of Lading?
If you need to discuss the release of your Bill of Lading, the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Documentation, Bill of Lading, Bill of Lading general enquiry. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
How do I release my bill of lading at destination to a 3rd party? How do I obtain a Certificate/Letter (if SI is submitted)? How do I request a Switch Bill of Lading? How do I obtain a Certificate/Letter (if SI not yet submitted)? How can I check if I have a general enquiry about a customs amendment? How can I check if I have a general enquiry about the Manifest? How can I check if I have an enquiry about a customs hold or exam? How can I check if I have an enquiry about a manifest not submitted? How can I check if I have a general enquiry about a customs submission? How can I request a verify copy bill? How can I check if I have a general enquiry about my Bill of Lading?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.