How can I update payer details for my Delivery or Release?
Assigning a manual payer for delivery orders is simple and can be done online.
From the Maersk hub, enter the shipment number into the freetext search box and click ‘View Details’.
In the ‘Bill of Lading’ widget on the right side, select ‘Request Delivery Order’.
In the ‘Other Actions’ widget, select ‘View/Change Payers’.
This will open the payer page where you can assign a manual payer.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
How can I receive a refund of my credit note? How to submit a Proof of Payment to ensure speedy cargo release? How can I requests a refund or credit? How can I update a Payer rule? Where can I find a copy of my invoice? What types of payment can I use to make a payment? How to manage your account settings and bank details? Where can I find my Statement of account? How can I amend my payer details or terms? Where can I see if an invoice has been paid? Where can I raise an Invoice dispute? How can I view and download payment receipts?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.