If you have a credit note that is refundable, you can request a refund via MyFinance on Maersk.com.

1. Log into Maersk.com and navigate to MyFinance.
2. If you have any credit notes, you will locate them in the 'Credits and Refunds' tab.
3. To raise a refund request of a credit note, select 1 or more 'Refundable' line items, and select 'Refund' to proceed.
4. A summary of your refund request will appear on screen.
5. If you wish to refund the credit note to a third party, select 'Refund to third party'. The customer code of the third party will be required to proceed, and Terms & Conditions acceptance to proceed.
6. If refund to own account, then check details of bank account are correct before proceeding to 'Submit refund request'.
7. If this is the first time you are requesting a refund with us, please ensure you have registered a bank account with us.
8. You will receive an email notification when you have submitted the refund request, and an additional email when the refund request has been approved or rejected.
9. You may re-request a refund if your request has been rejected.