How to raise a dispute?
If you want to dispute an invoice, you can do so quickly through MyFinance. Your Dispute will be logged immediately, and the Dispute team will help resolve your case swiftly
- Click Account located at the top right corner of the home page and Login.
- Click Manage in the top menu and click MyFinance in the drop-down.
- In MyFinance, click on Open, Overdue, Paid, Credits tab.
- Select single or multiple invoices with same dispute reason.
- Once selected the sticky panel will appear, click on icon to dispute.
- Select one of the following reasons for your dispute:
- Incorrect Rate
- Already Paid
- Incorrect Payer
- Missing Information
- Please ensure to provide proof for your dispute. Attach any supporting evidence.
In case you choose Incorrect Payer. We will guide you to Edit Payment Details from the Shipment binder. This will be processed within a few hours and your invoices will either be amended, canceled or a new invoice will be generated.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Related FAQs
How to receive a refund? How to manage your account settings and bank details? Where can I add Import payer details? How to view and download invoices as an Agent? How to view, download an invoice? How to view, download and share invoices? How to view and download payment receipt? How to view and download your credits? How can I change payer party? How to email your invoice? How to pay invoice online ?New to Maersk.com?
Step by step guides to get started using our digital services.