How can I update an existing export demurrage or detention Payer rule?
If you need to amend any rules related to your payer details, the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to: Create case
- From the dropdown options, choose Charges, Invoice / Payer Party, Payer update. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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Related FAQs
What types of payment can I use to make a payment? Where can I find a copy of my invoice? How can I requests a refund or credit? How to raise a dispute? How can I receive a refund of my credit note? How to submit a Proof of Payment to ensure speedy cargo release? How can I update a Payer rule? Where can I find my Statement of account? How to manage your account settings and bank details? As an Agent/ Third Party, how do I view and download the invoices of my Customers? How can I amend my payer details or terms? How can I update an Export Demurrage or Detention Payer rule?New to Maersk.com?
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