How can I update a Payer rule?
If you need to amend any rules related to your payer details, the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
To get started, go to: Create case
From the dropdown options, choose Charges, Invoice / Payer Party, Payer update. This helps us direct your case to the right team quickly.
Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours
The benefits of using Case Management:
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Fast response times
Easy-to-use dropdown options
Ability to attach and manage documents
Real-time updates and full case visibility
Track and manage all your cases in one place
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Related FAQs
How can I receive a refund of my credit note? How to submit a Proof of Payment to ensure speedy cargo release? How can I requests a refund or credit? Where can I find a copy of my invoice? What types of payment can I use to make a payment? How to manage your account settings and bank details? Where can I find my Statement of account? How can I amend my payer details or terms? Where can I see if an invoice has been paid? Where can I raise an Invoice dispute? How can I view and download payment receipts?New to Maersk.com?
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