Shipping to and from Indonesia

Shipping should be easy

That is why we make it easy to manage your shipments online. From finding a price and making bookings to submitting documents and tracking cargo.

Click here for simple guidance or 

Click here for illustrated guidance.

Vessel’s Arrival to Indonesia (ETA & ATA)

Click here for more guidance on how to check your vessel’s Schedule ETA (Estimated Time of Arrival), ATA (Actual Time of Arrival) Data.

INDONESIA IMPORT RESTRICTIONS

Details for above and other restrictions as below

Fresh Fruits, Vegetables, and bulbs

Effective from: June 19th, 2012

1. Port of Surabaya (IDSUB)
2. Port of Medan (IDBEL)
3. Port of Makassar (IDUJP)
4. Jakarta International Airport

Indonesian’s main seaport of Jakarta (IDJKT) will no longer be allowed to discharge these commodities.

Fish and Beef

Effective from: April 2011

Indonesian Government limits the import of beef and fish. Only companies holding the import licenses from the respective Ministries are allowed to import beef and fish into Indonesia. It is mandatory for the importing companies to get the following documents from the respective ministries, otherwise the cargo will be rejected by Indonesian Customs and has to be re-exported to the origin countries:

For Beef: "Surat Persetujuan Pemasukan dari Ditjen Peternakan dan Keselamatan Hewan" (SPP) under Ministry of Agriculture
For Fish: "Surat Pemasaran dan Pengolahan Hasil Perikanan" (SP2HP) under Ministry of Marine and Fishery

Individual and Embassy Shipments

• Individual and Embassy shipments are restricted.
• Exceptions must include personal movers or international forwarders.

Meat, Ruminants, Their Products and Derivatives

• Countries recognized as “free from BSE”: Australia, Argentina, New Zealand and Uruguay
• Countries recognized as “provisionally free” from BSE: Chile, Iceland, Paraguay and Singapore

Aid / Grant Cargo

Do not take this business unless all import documentation anticipated prior to shipment. Pursue shipments only handled by recognized forwarder/logistics company on behalf of the aid organization. Major customs and detention/longstanding issues are common due to lack of documentation.

Dangerous and Poisonous Waste

• Do not accept cargo if:
  1. Waste from unspecific sources such as maintenance, washing, packing of tools.
  2. Waste from specific sources, from industrial process or certain activity.
  3. Waste from expired chemical substances, packing-scrap and off-grade or by-products.
• Regulation for import recycled commodities (wastepaper, scrap metal, used plastics). The Indonesia authority has put a more stringent process on import shipment of wastes, such as waste paper, scrap plastics, scrap metal and other articles of waste following the finding of toxic and environmentally hazardous substance stuffed along with the mentioned commodities. Following such finding, the customs of Indonesia are now doing physical check on every shipments of such commodity and will force the consignee to ship back the shipment to origin country if such toxic and environmentally hazardous substance is found during the inspection.
  Ministry of Trade has enacted new regulation number 83/2020 as revision of regulation number 58/2020 about provision of import non-toxic recycled commodities for industrial material.
  In this latest regulation revision, the effective date has been postponed from 1st Oct 2020 to 1st Jan 2021. The regulation will be as below,
  
  1. Exporters of the non-toxic recycled commodities to register with Indonesian Embassies and Consulates at origin country to be allowed to supply the country with the material.
  2. The registered Exporters/shippers company name must be registered in the consignee import license. Consignee to submit the import license adjustment to reflect the same including type of the goods, sum of the goods, HS codes, country of origin and or destination port.

  This basically gives extra buffer time for consignee/shipper on the registration process.
  Meanwhile, with existing import license and cargo are inspected/surveyed properly, customer can start importing again the recycled commodities into Indonesia.

  The existing regulation on the cargo inspection will remains which basically cover:
  
  1. Shipper has got their cargo inspected by approved surveyor before stuffing and the certificate of survey (Laporan Survey/LS) has been issued by PT Surveyor Indonesia or PT SUCOFINDO or their agent in the origin countries (Indonesia's Ministry of Trade regulation no 39/M-DAG/PER/9/2009 article 18).
  2. Shipper will also need to make sure that their consignee has obtained the necessary license to import non-hazardous waste from the Ministry of Trade. Consignee should refer to the following link to get the license: click here.

Used-machine, car, and capital goods

1. Grant from donor country to the Government of Republic of Indonesia
2. Research and development needs ofscience and technology
3. Social-needs which is non-commercial
4. Technical assistance and project assistance
5. Motor vehicles of Ambassador of the Republic of Indonesia who returning from abroad

Perawang Shipment

There are 2 ports at Perawang: IKPP Perawang (IDFHK) and Tualang Siak, Perawang (IDTSK) . As of June 2022, we had ceased service to Tualang Siak, Perawang (IDTSK). Please offer other Indonesia ports as an alternative.

IKPP, Perawang (IDFHK) is private port hence it is limited to a few customers. Please ensure consignees have the necessary permits before booking IKPP, Perawang (IDFHK).

If customers does not have the necessary permits, cargo cannot be discharged and it will be returned back to Origin port. Any additional charges will be bill directly to shipper.

Tebing Tinggi Jambi and Ogan Komering Ilir Shipments

TEBING TINGGI JAMBI, Indonesia (IDTTI01) and OGAN KOMERING ILIR, Indonesia (IDOKISJ) > Only For Asia Trade Logistic (411JKT03075) and their affiliates. Non affiliated customer cannot DISCHARGE their cargo at this Terminal.

If customers does not have the necessary permits, cargo cannot be discharged and it will be returned back to Origin port. Any additional charges will be bill directly to shipper.

Bill of Lading

Mandatory Local Party (Deadline: ETA-7)

Local Consignee is mandatory, and Tax ID should be mentioned. If the document only mentions Local Notify Party without Local Consignee, then cargo cannot be discharged at destination.

In case Local Consignee and Local Notify Party are missing, Shipping Instructions will be rejected by documentation team unless switch is involved.

Failure to provide local party will risk cargo to become ROB (Remain-On-Board) and all cost incurred is under Shipper's responsibility.

BL Amendment (Deadline: ETA-3)

In case you need to do manifest adjustment, please find the procedure here under External Redress Letter tab.

For Diversions/Change of Destination (COD), please contact your local Maersk office to ask whether COD is possible, and the cost incurred to perform COD.

Procedures for BL Amendment

1. Request BL Amendment to id.import@maersk.com with subject: Request BL Amendment XXXXXXXXX and amendment details in body email.
2. Provide Supporting Documents
• Original BL : Surrender full set endorsed OBL to Maersk office
• Seaway Bill : Get shipper approval for amendment
3. Confirm acceptance for Amendment Fee IDR 350,000 and Reissuance Fee IDR 100,000

Arrival Notice (Deadline: ETA-2)

Arrival Notice will be sent to web under Consignee account and to email subscribed as NoA recipients.

You can check how to manage your notification .

Kindly note that the responsibility of cargo tracking remains within Consignee.

Import Invoice (Deadline: ETA-2)

Import invoice with payment term 'Collect' will be generated on ETA-2.

Exception for import from embargo countries (Cuba, North Korea, Sudan or Syria), invoice will be generated on ETA-7 due to payment should be made to Handelsbanken. The details can be found here under e-Payment tab.

Invoice Payer

Payer for Collect charge is default to Consignee unless there is specific detail mentioned in Shipping Instruction.

Invoice will be sent to the main email of the payer and uploaded to web under My Finance tab. Any change to the PIC handled invoice, please let us know so that we can update the invoice email.

You can also check the details payer for your import invoice under Shipment Overview Import tab.

If you are a third party and want to check the invoice, you can follow the guidance.

Invoice (Bill to Party) Amendment

In case you want to amend your invoice party, you can raise the request to id.import@maersk.com with subject: Request Invoice Amendment BL XXXXXXXXX by providing the correct detail payer and their confirmation of charge acceptance.

Amendment done after invoice released is subject to Payer Amendment Fee IDR 575,000.

Payment Method

It is advised to use e-payment to pay the import invoice. For the procedure, please check below links:

For other details (bank account for manual transfer and rate of exchange), you can find here

Detention Invoice (DET)

Detention invoice will be issued once empty container returned to depot (usually generated later). DnD charge should already paid at depot prior empty container gated in.

For general booking, you can access the Detention and Demurrage charge details here under Detention and Demurrage tab and for SPOT booking here in DnD chapter.

Please check your official DET invoice from Maersk under My Finance tab to avoid outstanding due to shortpayment.

Kindly note that only Consignee / Bill to Party can access DET invoice.

Repair Invoice (DERT)

For fixed repair customer (commodity: metal), invoice will be released prior vessel arrival.

For non-fixed repair (other commodities), invoice will be issued latest 7 days after empty container returned. This is because Repair team should analyze the damage of the containers by comparing the initial condition when container released at Origin and the condition when container returned at Destination.

Please check your DERT invoice under My Finance tab to avoid outstanding.

Kindly note that only Consignee / Bill to Party can access DERT invoice.

Dispute Invoice

In case you want to dispute your invoice, please do it directly via My Finance or send email to disputes@maersk.com.

Inward Manifest

In case you want to submit flatfile, please follow the Tick Console Procedure and deadline here under Tick console procedure & Deadline tab.

For PIB submission reference, you can check the Inward Manifest details here under BC 1.1 details tab. The information will be provided BC 1.1 response received from Customs.

Kindly note that Maersk is not sharing full Inward Manifest unless it is requested for customs purpose (manifest adjustment). You can request full Inward Manifest to id.import@maersk.com with subject: Request Inward Manifest BL XXXXXXXXX and mentioning the complete reason in body email.

Delivery Order

Status DO Release can be checked in MDDC.

DO release procedures are as below,

JAKARTA

• Documentation

Dropbox method will be used where every Consignee should provide Container Guarantee Letter (CGL) prior DO Release process. You can see the details here under Container Guarantee Letter (CGL) tab.

The other supporting documents as below:

1. Seaway Bill and Telex Release: No document needs to be submitted; DO will be released once payment confirmed.
2. Original Bill of Lading (OBL): 1 set of endorsed OBL along with document receipt form can be surrendered to Counter prior vessel arrival. DO will be released once payment confirmed and OBL received.

• Delivery Order Type

For Jakarta and Surabaya, Delivery Order types are as below:

• Online DO (directly transmit data to Terminal) for shipment with discharging port Jakarta (NPCT -1), Cikarang Dry Port (CDP) and Surabaya (TPS). Consignee will receive email notification to mail address as per data on CGL and for Surabaya notification will be send along with the PIN Number.
• E-D0 (PDF will be sent to customer emails as per CGL) for shipment which undergoes Overbrengen or Quarantine.

The E-DO request can be done with below conditions:

1. Port of Discharge is Jakarta / Surabaya* 
   *Surabaya starting with vessel TINA I 208S – ETA 17 March 2022
2. Consignee already submitted Container Guarantee Letter (CGL)
3. E-DO* is needed for customs purpose including:
• Overbrengen – copy SPPB should be provided
• Quarantine – copy SP2MP should be provided
• Red Line – copy redline (SPJM) response should be provided

*Online DO will be released directly to port thus E-DO doesn’t need to be requested for shipment without above conditions.

E-DO will be sent directly to the emails mentioned in Container Guarantee Letter.

Step: Go to MDDC - DO Release – Jakarta/Surabaya – Find your BL Number – Request E-DO

Branches (SEMARANG, MEDAN AND PANJANG)

• Documentation

Supporting documents below should be provided prior DO release to MTKon depot at each branch location,

1. 1 set of endorsed OBL or seaway bill
2. Assignment letter and ID card
3. Power of Attorney
4. Container Guarantee Letter per BL

• Delivery Order Type

For Branches, Delivery Order types are as below:

1. Online DO (directly transmit data to terminal), customer will be given PIN number by MTKon CS.
2. Hardcopy DO will be given for terminal without EDI system and for customs purpose.

• DO for Customs Purpose

Request DO for customs purpose can be done directly at MTKon by bringing below documents:

• Overbrengen – copy SPPB
• Quarantine – copy SP2MP
• Red Line – copy redline (SPJM)

Outport

DO Release for outport is handled by Agent. You can check the Agent details here under Outport tab.

 Empty Container Return

Primary Depot as below,

Kindly return empty container to primary depot to avoid incorrect DnD calculation. To find the details of DnD calculation, free time and appointed depot, please check in MDDC.

Any discrepancy (incorrect DnD calculation) incur due to container not returned to the appointed depot will be under Consignee’s responsibility.

Procedure Tick Console

Procedure 'Tick Console' request deadline for consolidated flat file effective from: 15 June 2020

To allow us to serve you better, timely, and accurately, kindly follow below guidance to submit tick consolidate request:

1. Please go to Maerskops wixsite Website via your browser.
2. Please go to Consolidate Request here
3. Kindly input password as per information shared before
4. To view the deadline, kindly click “Export Deadline” for Export Shipment and “Import Deadline” for Import Shipment.
5. Kindly fill the form with required data.
• E-mail: please input only 1 email.
• PIC Name: please input only 1 PIC Name.
• Company Name: Please input your company name without punctuation.
• To input B/L number, Forwarder Name & NPWP, kindly click “Add New Record”.
• If you need to add other input, kindly click “Add New Record”.
• After finishing the input, kindly click submit and there will be notification ‘Thanks for submitting the form!’.
• Customer will receive confirmation email to the inputted address.

Import Tick Consolidate Submission Deadline

'Tick Console' should be sent within the schedule stated below.

If the deadline comes on Public Holiday, you can send it 1 (one) day earlier than the schedule.

Import Tick Consolidate Submission Deadline

What is Container Guarantee Letter (CGL)?

• Container Guarantee Letter (CGL) is mandatory document for DO release which replaces other supporting documents such as power of attorney, duty letter, ID card and container guarantee letter per BL.
• It is submitted under Consignee name.
• This letter can accommodate 2 email addresses for E-DO sending in case the container discharges at port without EDI system or container that undergoes Overbrengen and Quarantine process.
• The document should be submitted to Maersk and can be used after verification process done (1x24 hours since submission done at Counter).
• Container Guarantee Letter must be submitted according to the port of destination. Hence please ensure to submit Container Guarantee Letter to each of your port of destination (1 CGL for 1 port).
• Hardcopy CGL can be submitted to:

JAKARTA

PT. Pelayaran Bintang Putih
International Financial Center 40th Floor (IFC 2 Tower) 
Jl. Jend. Sudirman Kav 22 – 23, Jakarta

SURABAYA

SEMARANG

Depot Name : PT SEACON BINTANG SEJAHTERA
Address : Kawasan Pergudangan dan Jasa PT Dibya Jaya Makmur Tambakrejo, Gayamsari, Semarang Jawa Tengah 50174
Phone : 0811 625 1000 (Hunting)

MEDAN

Dropbox DO Release

By applying CGL, DO release can be done using Dropbox method:

• For Seaway Bill and Telex Release : No document needs to be submitted, DO will be released once payment confirmed
• For Original Bill of Lading (OBL) : 1 set of endorsed OBL along with document receipt form can be surrendered to Counter prior vessel arrival. DO will be released once payment confirmed and OBL received.
• For Overbrengen and Quarantine : Request E-DO for Customs Purpose via MDDC. Step: Go to MDDC - DO Release – Jakarta/Surabaya – Find your BL Number – Request E-DO

Online DO

DO release process will be done using the following rules:

• Online DO (directly transmit data to Terminal) for shipment with discharging port Jakarta (NPCT1), Cikarang Dry Port (CDP), Surabaya (TPS), Medan (BNCT), and Semarang (TPKS). Consignee will receive email notification to email address as per data on CGL and for Surabaya notification will be send along with the PIN Number.
• E-D0 (PDF will be sent to customer emails as per CGL) for shipment which undergoes Overbrengen, Quarantine, and Red Lane.

Template

• Document Receipt Form, click here

Note
For customer that already submitted CGL using yearly format before September 01, 2020 the validity will be automatically extended (no expired date). You can see the advisory in Import Advisory subtab and check your CGL details in MDDC (details in MDDC subtab). If you need to revise your CGL data, please use the new format.

CGL for other branches – COMING SOON!

Maersk Demurrage and Detention Collection (MDDC) is a collaboration platform between Maersk and Depot which enables customer to view below details:

You can access the information via MDDC.

1. Maersk Import Procedure
   Covering all procedure for import from Bill of Lading, Invoice, DO release to Empty Return.
2. Maersk Web Guidance
   Step by Step on how to access information in Maersk website such as Notice of Arrival, invoice, e-payment, etc.
3. Container Guarantee Letter - CGL (Jakarta, Surabaya, Medan)
   Checking the status of your company whether it has been registered for CGL.
4. DO Release
   Checking the details of your delivery order. Data will be available in MDDC starting on ETA-2.
   
   • Payment Status
     No need to wait for email confirmation anymore; if the Confirm is [Yes], your payment is confirmed received. Please make the payment using e-payment so that you can get direct official receipt.
   • DO Release Status
     If the Release is [Yes]; Online DO will be directly sent to port (Jakarta : NPCT1 and CDP, Surabaya : TPS, Semarang : TPKS, Medan : BNCT) and E-DO will be sent to customer. For Semarang, Panjang : will release DO after supporting documents submitted.
   • E-DO Request for Customs Purpose (Jakarta, Surabaya, Medan)
     For Overbrengen, Quarantine, and Red Lane containers discharged at Jakarta/Surabaya/Medan, E-DO can be requested via MDDC and Maersk will send E-DO via email as per CGL. Request E-DO via email will not be attended.
5. Demurrage and Detention (DnD) calculation
   Checking the calculation of your DnD charge prior returning empty container to MDDC Website. Data will be available on vessel arrival.
   
   • Rate of Exchange Information
     Check the valid ROE everyday as reference for DnD payment
   • Free Time Days Information
     Check the amount of free time days you have for specific shipment.
   • Appointed Depot for Empty Return Information
     Check the appointed depot name where you should return empty container. For Maersk container, please return to
     Jakarta :
     Before vessel MEXICO 147S – ETA 3 Dec, please return to MTKI Depot
     Start from vessel MEXICO 147S – ETA 3 Dec, please return to Seacon Depot
     Surabaya :
     Before vessel TINA I 208S – ETA 17 March 2022, please return to MTKI Depot
     Start from vessel TINA I 208S – ETA 17 March 2022, please return to Seacon Depot
     Medan :
     Before vessel MERATUS MEDAN 5 voy 310S – ETA 13 March 2023, please return to MTKI Depot
     Start from vessel MERATUS MEDAN 5 voy 310S – ETA 13 March 2023, please return to Intercon Depot
     Semarang :
     Before vessel NORDLEOPARD 419S – ETA 20 Mei 2024, please return to MTKI Depot
     Start from vessel NORDLEOPARD 419S – ETA 20 Mei 2024, please return to Seacon Depot
     Panjang :
     Please return to MTKI Depot, unless there is empty return depot change information.
     
   • Empty Return Date
     Check the date of your empty container gate-in at MDDC Website.
6. Empty Return Depot
   Check the address of Maersk Primary Depot for Empty Container Return at MDDC Website
7. Port Websites
   Check port website address to access Online gate-pass at port (availability depends on each port)
8. Equipment Repair
   Check the damage details of your empty container returned at MDDC Website. While for the detail charges please refer to Liability Letter that send to consignee’s email.

Our free time offer is Combined Demurrage & Detention.

This means you will have one combined free time period and compensation for utilization of equipment inside and outside of terminals or depots, referred to as Combined Demurrage & Detention, from vessel discharge to gate in empty.

Please be informed that effective January 1st, 2018 (based on container discharged from vessel at final destination) we will change the calculation method for our import detention and demurrage for customers with special extended free time from traditional to progressive tier structure. After the extended free time expires, any additional days will be subject to the demurrage and detention charges as per the relevant day count in our tariff tier structure. This means that the subsequent demurrage and detention charges beyond extended free time will not automatically be calculated basing on the tariffs of 1st tier as before.

Example:
Special extended freetime: 14 days
Date of import discharge: 1 November
Freetime ends: 14 November
Empty container returned: 15 November
Detention and demurrage day: 1
Previous calculation: USD 30 (20 dry) & USD 40 (40 dry)
Current calculation: USD 50 (20 dry) & USD 70 (40 dry)

Indonesia (excluding Batam) Combined Demurrage and Detention Tariff, until 4th July 2024

Note: DnD FT detail is only applicable for offline booking and not applicable for Maersk SPOT booking. Should you have further question for SPOT DnD offer details you may contact your local Maersk representatives or Maersk Customer Service.

World to Indonesia (excluding Intra-Asia)

NOTE: From 15 August 2020, Free Time deals will be applied based on the effective deals at the Price Calculation date – PCD.

Intra-Asia to Indonesia

Indonesia (excluding Batam) Combined Demurrage and Detention Tariff, Effective 5th July 2024

• SPE include open top and flat rack.
• IMO and NOR tariff are the same as container size/type.
• The tariff is subject to storage and other surcharges upon the terminal tariff.
• Scope includes All Intra-Asia and Non-Intra-Asia origins to Indonesia (excluding Batam).

DILI, TIMOR LESTE

Import standard Free Time offer for Dili, Timor Leste for both offline and SPOT.

• SPE include open top and flat rack.
• IMO and NOR tariff are the same as container size/type.
• The tariff is subject to storage and other surcharges upon the terminal tariff.
• Scope includes All Intra-Asia and Non-Intra-Asia origins to Timor Leste.

For Vessel ETA 7 February 2022 onwards, please click here to download BC 1.1.

Please click the vessel name to download