Shipping to and from Indonesia

Your complete guide to shipping to and from Indonesia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

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Export

Get up-to-date local information about export procedures and restrictions, demurrage and detention, container pick-ups and more.

Shipping should be easy

That is why we make it easy to manage your shipments online. From finding a price and making bookings to submitting documents and tracking cargo.

Click here for simple guidance or
Click here for illustrated guidance.

SPOT Information

You wouldn't accept complex booking, overbooking nor price uncertainty. So why do it in shipping? Introducing Maersk Spot with loading guarantee, easy online booking and a fixed price at booking.

Click to see the overview and how to book
Click to see the FAQ
Click to see the Terms for Spot Booking and other Terms.

Advisories produced before last 3 months are archived, please contact your local office representative for more information.

Export Advisory	Effective Date	See Full Advisory
Export Advisory Web guidance	Effective Date -	See Full Advisory Click here
Export Advisory Customer Advisory - PEB & NPE request softcopy	Effective Date Aug 30, 2024	See Full Advisory Click here
Export Advisory Customer Advisory Port Dues Export from Surabaya	Effective Date Aug 14, 2024	See Full Advisory Click here
Export Advisory Depo Changing Request Form - EXPORT & IMPORT	Effective Date Sep 19, 2024	See Full Advisory Click here
Export Advisory Customer Advisory - Update - WDF (Weight Discrepancy Fee)	Effective Date Sep 19, 2024	See Full Advisory Click here
Export Advisory Customer Advisory - ELECTRONIC CARGO RELEASE / ELECTRONIC TELEX RELEASE	Effective Date Sep 19, 2024	See Full Advisory Click here
Export Advisory Advisory of House Transport Document Service (HBL) Update - Scope World to United States	Effective Date Apr 17, 2024	See Full Advisory Click here
Export Advisory Customer Advisory - Good Friday & Idul Fitri 2024	Effective Date March 26th , 2024	See Full Advisory Click here
Export Advisory Customer Advisory - Indonesia Operations Portal Wixsite Layout Refreshment - IDJKT & IDPAG	Effective Date March 15th , 2024	See Full Advisory Click here
Export Advisory Customer Advisory – Documentation Details Information – HS Code, PEB, NPWP	Effective Date March 14th , 2024	See Full Advisory Click here
Export Advisory Cargo Acceptance Policy IMDG Class 7 – Radioactive	Effective Date Oct 20, 2023	See Full Advisory Click here
Export Advisory Customer Advisory – Documentation Details Information – Seal (Export & Import)	Effective Date February 21, 2024	See Full Advisory Click here
Export Advisory Customer Advisory – Tax ID Regulation from Minister of Finance of the Republic of Indonesia	Effective Date June 25th, 2024	See Full Advisory Click here
Export Advisory Indonesia Switch Transport Document Service Amendment	Effective Date January 1st, 2024	See Full Advisory Click here
Export Advisory Intercon Terminal Depot as A New Backup Depot in Jakarta	Effective Date June 30, 2023	See Full Advisory Click here
Export Advisory Seal Replacement Process - ID	Effective Date Apr 28, 2023	See Full Advisory Click here
Export Advisory Maersk Indonesia WhatsApp Business Channel (find out more here)	Effective Date Feb 02, 2023	See Full Advisory Click here
Export Advisory Surabaya Container Depot Permanently Shifting to Seacon Depot	Effective Date Dec 22, 2022	See Full Advisory Click here
Export Advisory Surabaya Stacking Registration Shifting to Seacon Depot	Effective Date Dec 21, 2022	See Full Advisory Click here
Export Advisory Amendment to Bill Type	Effective Date Oct 31, 2022	See Full Advisory Click here
Export Advisory LOI Reefer Submission	Effective Date Oct 05, 2022	See Full Advisory Click here
Export Advisory Gabon BIETC	Effective Date Oct 05, 2022	See Full Advisory Click here
Export Advisory Mandatory 6 Digit HS Code	Effective Date Oct 01, 2022	See Full Advisory Click here
Export Advisory Advisory of CY Schedule and SI Submission Deadline Update - Service Change of TP28 and TP20 Merger	Effective Date Oct 03, 2022	See Full Advisory Click here
Export Advisory Introducing Misdeclaration Fee	Effective Date Aug 1, 2022	See Full Advisory Click here
Export Advisory Dangerous goods shipment load permit regulation – Belawan port	Effective Date Jul 18, 2022	See Full Advisory Click here
Export Advisory How to submit booking revision (split booking) via Maersk	Effective Date Jul 6, 2022	See Full Advisory Click here
Export Advisory Update on Dangerous cargo shipment regulation – Belawan port	Effective Date Jul 5, 2022	See Full Advisory Click here
Export Advisory Indonesia Export Palm Oil Acceptance (EXPORT)	Effective Date May 17, 2022	See Full Advisory Click here
Export Advisory New Vat Rate 11% Regulation	Effective Date Mar 29, 2022	See Full Advisory Click here
Export Advisory New Transpacific East Coast Service - Deadlines for Upgrade TP20 with Jakarta Direct Call	Effective Date Mar 10, 2022	See Full Advisory Click here
Export Advisory New Transpacific East Coast Service - TP28 and Upgrade TP20 with Jakarta Direct Call	Effective Date Feb 18, 2022	See Full Advisory Click here
Export Advisory Premium Quality Container - Indonesia	Effective Date Feb 15, 2022	See Full Advisory Click here
Export Advisory Manual booking and documentation fee - Indonesia	Effective Date March 1, 2022	See Full Advisory Click here
Export Advisory Maersk Indonesia – Counter schedule	Effective Date Jan 3, 2022	See Full Advisory Click here
Export Advisory Maersk.com website username account - Individual access	Effective Date Nov 23, 2021	See Full Advisory Click here
Export Advisory Easier and faster way to manage dispute - How to raise track dispute in MyFinance	Effective Date Nov 16, 2021	See Full Advisory Click here
Export Advisory Requirements for Booking Vehicles	Effective Date Nov 05, 2021	See Full Advisory Click here
Export Advisory How to Request Refund via MyFinance	Effective Date Oct 13, 2021	See Full Advisory Click here
Export Advisory Documentation Details Information	Effective Date Oct 7, 2021	See Full Advisory Click here
Export Advisory MMA Coil Loading Procedure	Effective Date Oct 6, 2021	See Full Advisory Click here
Export Advisory Great journeys start with clear Shipping Instructions and Instant Verify Copy - Presenting the more update of new Shipping Instruction experience	Effective Date Sep 13, 2021	See Full Advisory Click here
Export Advisory Directorate General Of Customs And Excise Regulation No 112020	Effective Date July 30, 2021	See Full Advisory Click here
Export Advisory Maersk has a new direct phone line	Effective Date July 12, 2021	See Full Advisory Click here
Export Advisory HS Code mandatory for destination Russia	Effective Date July 12, 2021	See Full Advisory Click here
Export Advisory Advance Cargo Information Declaration for the cargo arriving in Egypt	Effective Date June 29, 2021	See Full Advisory Click here
Export Advisory Important change about Booking submission 8 weeks prior to ETD	Effective Date June 29, 2021	See Full Advisory Click here
Export Advisory Cancellation equipment fee	Effective Date June 23, 2021	See Full Advisory Click here
Export Advisory Refresher of No VGM No Load Policy	Effective Date June 22, 2021	See Full Advisory Click here
Export Advisory New Policy for invoicing Demurrage and Detention Charges for Import Longstanding Containers	Effective Date June 21, 2021	See Full Advisory Click here
Export Advisory Important Change about Booking Submission 8 weeks prior to ETD	Effective Date June 15, 2021	See Full Advisory Click here
Export Advisory Guidance – Set Containers Pick Up Date	Effective Date June 4, 2021	See Full Advisory Click here
Export Advisory Advance Cargo Information Declaration for the cargo arriving in Egypt	Effective Date June 1, 2021	See Full Advisory Click here
Export Advisory HS6 Code Requirement - Jebel Ali, UAE	Effective Date Mar 30, 2021	See Full Advisory Click here
Export Advisory Instant Online - Booking Amendments (Indonesia)	Effective Date Mar 21, 2021	See Full Advisory Click here
Export Advisory ePayment – Additional Bank Partner BNI and BRI	Effective Date Mar 8, 2021	See Full Advisory Click here
Export Advisory No More Business New Policy and Process	Effective Date Feb 25, 2021	See Full Advisory Click here
Export Advisory Indonesia - New Format of Switch BL Request Letter	Effective Date Feb 04, 2021	See Full Advisory Click here
Export Advisory Indonesia Export Detention Calculation Revision	Effective Date Jan 20, 2021	See Full Advisory Click here
Export Advisory New Duty Stamp Fee (Tarif Bea Materai) IDR 10.000	Effective Date Jan 4, 2021	See Full Advisory Click here
Export Advisory MATCHBOX Exchange - Instant container reuse and exchange online platform	Effective Date Dec 28, 2020	See Full Advisory Click here
Export Advisory Payment Information	Effective Date Dec 21, 2020	See Full Advisory Click here
Export Advisory Amendment fee, cancellation fee, no-show fee and compensation fee adjustment notice for Asia Pacific export trades and Oceania export trades on Maersk Spot bookings	Effective Date Nov 06, 2020	See Full Advisory Click here
Export Advisory How to Request Non Operating Reefer Container During Booking Submission	Effective Date Oct 13, 2020	See Full Advisory Click here
Export Advisory Implementation of Premium Quality Container (PQC) for the Scope - Indonesia to World	Effective Date Postponed	See Full Advisory Click here
Export Advisory Steps to prepare for Maersk Spot – US trades version 1.0	Effective Date Oct 12, 2020	See Full Advisory Click here
Export Advisory Maersk \| Open Acceptance at Dili, Timor Leste	Effective Date Oct 05, 2020	See Full Advisory Click here
Export Advisory E-BL (Electronic Bill of Lading) Print your OBL anytime, anywhere	Effective Date Sept 17, 2020	See Full Advisory Click here
Export Advisory EPAYMENT: Fast & Easy Payment Solution	Effective Date Aug 6, 2020	See Full Advisory Click Here
Export Advisory ‘Pending Advance Manifest Requisites Fees’ for US/Canada bound cargo	Effective Date July 6, 2020	See Full Advisory Click here
Export Advisory Maersk Germany - Multi HS Code Declaration on SI	Effective Date June 17, 2020	See Full Advisory Click here
Export Advisory Refresher of Weight discrepancy fee Policy	Effective Date June 10, 2020	See Full Advisory Click here
Export Advisory Shipping Instruction & VGM Submission	Effective Date June 8, 2020	See Full Advisory Click here
Export Advisory Mandatory HS code - UAE	Effective Date June 8, 2020	See Full Advisory Click here
Export Advisory Introduction of Out-Of-Gauge Misdeclaration Fee	Effective Date June 5, 2020	See Full Advisory Click here
Export Advisory Maersk Indonesia New Service in Makassar Indonesia	Effective Date June 2, 2020	See Full Advisory Click here
Export Advisory Payer Amendment of Longstanding at Destination	Effective Date May 19, 2020	See Full Advisory Click here
Export Advisory Introduction of Weight Discrepancy Fee	Effective Date April 24, 2020	See Full Advisory Click here
Export Advisory SOLAS VGM Requirement	Effective Date April 20, 2020	See Full Advisory Click here
Export Advisory Detention In Transit (DIT) Process (Maersk Web Site)	Effective Date April 7, 2020	See Full Advisory Click here
Export Advisory Free time & Detention Fee Implementation for Export OFF DOCK, CFS & SD Shipment	Effective Date April 6, 2020	See Full Advisory Click here
Export Advisory Panama Canal Charge Implementation	Effective Date April 1, 2020	See Full Advisory Click here
Export Advisory VGM Tariff at NPCT1 Terminal Jakarta – Shipment from Outport	Effective Date March 17, 2020	See Full Advisory Click here
Export Advisory No VGM No Load Policy	Effective Date March 13, 2020	See Full Advisory Click here
Export Advisory Implementation of Premium Quality Container (PQC) for the Scope – Indonesia to World	Effective Date Postponed	See Full Advisory Click here
Export Advisory Increase in Documentation Fee Origin (ODF) for the Scope – Indonesia to World	Effective Date March 1, 2020	See Full Advisory Click here
Export Advisory Increase in Export Service (EXP) for Seal Fee for the Scope – Indonesia to World	Effective Date March 1, 2020	See Full Advisory Click here
Export Advisory Indonesia: Increase tariff charges of Export Free time	Effective Date March 1, 2020	See Full Advisory Click here
Export Advisory Over Payload Container Advisory	Effective Date February 18, 2020	See Full Advisory Click here
Export Advisory HS Code Information in the Shipping Instruction for cargo to/via Netherlands	Effective Date February 15, 2020	See Full Advisory Click here
Export Advisory HS Code Information in the Shipping Instruction for cargo to/via Belgium	Effective Date February 15, 2020	See Full Advisory Click here
Export Advisory SHIPPING INSTRUCTION MANDATORY DETAILS List	Effective Date November 2019	See Full Advisory Click here

As one of efforts to minimize physical interactions & the spread of COVID-19, Maersk Indonesia will enforce full usage of the “Web Bill of Lading (BL) Printing” access to all customers who use Original Bill of Lading (OBL) documents. By utilizing this feature, customers will no longer need to come to Maersk counter for printing the OBL (1st issuance). Customers can directly print documents with Secure Paper anytime and from anywhere.

Customers who always use the Seawaybill document type, are not required to register for Web BL access (Seawaybill has automatically been uploaded to the website & does not require Secure Paper for printing - You can print directly from your site by using white paper in A4 size & no need to go to Maersk counter).

Benefits

Customers can directly print OBL via the web (web printing access) anytime & anywhere.
FREE OF CHARGE for registration as well as with the Secure Paper (provided by Maersk)
Save more time & money. No need to come to Maersk counter for printing OBL (no need to queue & pay IDR 400,000 for one-time print - 1st issuance) anymore.

Click here to see the advisory.

How to register?

In order to get the access, please fill the web printing access agreement

Download Web BL Agreement Form

DOCX (47KB)

At the first page, fill in the required data

company name
customer code
complete address (street name & number, house/building name & number, floor, block/kavling, city, province, postal code)
username that will be granted the printing access (user name format must be no spaces)

At the last page, use IDR 10.000 (ten thousands rupiah) duty stamp (materai), signature, company stamp, signatory person name & company name
Send the SCAN (SOFT FILE) complete document & SCAN of Company’s NPWP (Nomor Pokok Wajib Pajak) in PDF file through email id.export@maersk.com. Once your data has been checked & validated, you will get approval to proceed further.
After get confirmation from us, you can send the HARD COPY to our office
- JAKARTA :
  PT. Pelayaran Bintang Putih as Agent for MAERSK International Financial Center P8 Floor Jl. Jend. Sudirman Kav 22-23, RT 10/RW1 Kuningan Karet Jakarta Selatan, DKI Jakarta Attention : Mr. Agum May Riyanto
- SURABAYA :
  PT Pelayaran Bintang Putih as Agent for MAERSK Sinar Mas Land Plaza 3rd Fl. Jalan Pemuda no. 60-70 Surabaya, Indonesia 60271 Attention : Maersk Customer Service
We will back to you 1x24 hours after receive the hard copy & give the review confirmation of your submission.

Note:

If you send the hardcopy without notifying us, your submission can be potentially rejected due to data discrepancy.
Any data changing as per 1st page of agreement, you need to resend the agreement with latest update data.
If technical reasons (for example, difficulty in printing etc.) require printing more than it should be, the customer must have the written authority of Maersk. Customers must submit a hardcopy / printed Letter of Indemnity (LOI) on white paper with duty stamp IDR 10.000 (ten thousands rupiah), signed by Registered User & company authorities, to Maersk counter or parties appointed by Maersk.
Letter of Indemnity (LOI) will not required for the process of revisions / amendments of the Original BL, however the customer still has to return the full set of the old OBL.

Letter of Indemnity (LOI)

DOC (29KB)

How to Pick Up Secure Paper?

If you are located within these area: JABODETABEK, Surabaya, Semarang, and Medan you can get the blank secure paper directly at our counter. Kindly come to our Counter based on the address you stated on EBL agreement to pick up the Secure Paper with Surat Tugas & the copy ID (KTP only).

Surat Tugas

DOC (27KB)

Location	Address
Location Jakarta	Address PT. Pelayaran Bintang Putih - Maersk Indonesia International Financial Center Building, Tower 2, 40th Floor Jl. Jendral Sudirman Kav. 22 – 23 Jakarta 12920
Location Surabaya	Address PT. Pelayaran Bintang Putih as Agent for MAERSK Sinar Mas Land Plaze 3th floor JL. Pemuda No.60-70, Surabaya 60271
Location Semarang	Address PT. Pelayaran Bintang Putih as Agent for MAERSK HSBC Building 4th Floor JL. Gajahmada No.135, Semarang 50134
Location Medan	Address PT. Pelayaran Bintang Putih as Agent for MAERSK URO Building / Citibank 4th floor JL. Imam Bonjol No.23, Medan 2051

Click here to see Maersk Indonesia – Counter Schedule.

If you are outside of mentioned area, you can order the Secure Paper to be delivered to your address by external courier.

Kindly inform us via email (id.export@maersk.com) and provide complete address as some details are mandatory to be filled in the courier form as follows :

Company Name :
Address :
City :
Postal Code :
PIC Name :
Phone :

Or you can put the above details by requesting Blank OBL Secure Paper via website (please see the guidance as below).

We will proceed the Secure Paper delivery in the next business working day after your submission from both email and website.

Please be informed the document will be receive to your side 3 – 4 working days after the courier pick up the document from Maersk Office.

How To Request Blank OBL Secure Paper (for EBL customer)

PDF (180KB)

Instant Release eBL

EPAYMENT feature will benefits you with INSTANT online B/L release, do payment 24/7, & automatically get INSTANT payment confirmation mail (Official Receipt) sent to your mailbox or in MyFinance once payment settled.

Download excel file below to check your vessel’s Schedule (ETD, CY Open Closing, ATD)

Port schedule information

XLSX (13KB)

Notes:

All dates/times are given as reasonable estimates only and subject to change without prior notice
Free storage (biaya stacking/penumpukan) for

Belawan Port only for 3 days
Surabaya Port only for 5 days

Belawan Port - you can go to put here to find open stack schedule (estimated berthing date, estimated time of departure - ETD, cargo gate in date, etc).
Dangerous Goods (DG)

Dangerous Goods (DG) container labelling and marking have to follow guidance

IMDG Code - Customer Advisory

PDF (231KB)

All DG documents should be submitted and approved to secure loading.
Late submission / non- approval of FINAL MDGF will result to containers being shut out and renominated to the next feeder with the "alih kapal" process to be done by the customer.
Dangerous Goods (DG) shipments will not be accepted on 082 Service from Jakarta
Maximum Storage period for containers with DG (FCL, LCL, or Transshipment) counted based on vessel’s Estimated Time of Berthing (ETB), following below details

Import Containers contains of DG	Export Containers contains of DG
Import Containers contains of DG Class 1 ; 7 = Direct Driving / Truck Losing	Export Containers contains of DG Class 1 ; 7 = Direct Driving / Truck Losing
Import Containers contains of DG Class 2.1 ; 2.3 ; 5.1 ; 5.2 ; 6.1 = Maximum 24 hours	Export Containers contains of DG Class 2.1 ; 2.3 ; 5.1 ; 5.2 ; 6.1 = Maximum 24 hours
Import Containers contains of DG Class 2.2 ; 3 ; 4 ; 5; 6.2 ; 8 ; 9 = Maximum 72 hours	Export Containers contains of DG Class 2.2 ; 3 ; 4 ; 5; 6.2 ; 8 ; 9 = Maximum 96 hours

* Follow NPCT1 - Dangerous Goods (DG) Handling information

**If the container fails to be gated in for export within the below cutoff for DG, subject to the containers being shut out

Indonesia Export Freetime Tariff

Export: Our setup inIndonesia will be Split Demurrage and Detention.
Note:*Demurrage is charged separately by terminal

This means you will have separate free time and compensation for utilisation of equipment inside (Demurrage) and outside (Detention) of terminals or depots while storage is not applicable and still be collected by terminal directly.

Detention: Compensation payable when the Merchant holds Carrier's Container outside the port, terminal, or depot beyond the agreed amount of Free Time.

Demurrage: Compensation payable when the Merchant holds Carrier’s Container inside the terminal, port, or depot beyond the agreed amount of Free Time (the compensation includes terminal storage costs). Export Demurrage at Indonesia is collected by a terminal directly.

Name	Start Event	End Event
Name Detention	Start Event Commences on and includes the day that the empty container is gated-out from the depot.	End Event Ends on the day that the full container is gated-in at the agreed port or terminal.
Name Demurrage	Start Event Commences on and includes the day that the full container is gate-in at the agreed port or terminal	End Event Ends on the day the day that the full container is loaded on a vessel.

Indonesia Export freetime Tariff ( Excluding Batam), effective 15th Dec 2023

Days	20’ DRY	45’ DRY / 40’ / 40’HC	Days	20’ REEF/ Special	40’ REEF/ Special or 40’ HREEF/ Special
Days 1-6	20’ DRY Free	45’ DRY / 40’ / 40’HC Free	Days 1-4	20’ REEF/ Special Free	40’ REEF/ Special or 40’ HREEF/ Special Free
Days 7-11	20’ DRY USD 40	45’ DRY / 40’ / 40’HC USD 60	Days 5-9	20’ REEF/ Special USD 50	40’ REEF/ Special or 40’ HREEF/ Special USD 70
Days 12+	20’ DRY USD 50	45’ DRY / 40’ / 40’HC USD 70	Days 10+	20’ REEF/ Special USD 90	40’ REEF/ Special or 40’ HREEF/ Special USD 130

Free time for IMO is 6 days(same as DRY)

Batam Indonesia Export Freetime Tariff, effective from 15th Dec 2023

Days	20’ DRY	45’ DRY / 40’ / 40’HC	Days	20’ REEF/ Special	40’ REEF/ Special or 40’ HREEF/ Special
Days 1-7	20’ DRY Free	45’ DRY / 40’ / 40’HC Free	Days 1-4	20’ REEF/ Special Free	40’ REEF/ Special or 40’ HREEF/ Special Free
Days 8-11	20’ DRY USD 40	45’ DRY / 40’ / 40’HC USD 60	Days 5-9	20’ REEF/ Special USD 50	40’ REEF/ Special or 40’ HREEF/ Special USD 70
Days 12+	20’ DRY USD 50	45’ DRY / 40’ / 40’HC USD 70	Days 10+	20’ REEF/ Special USD 90	40’ REEF/ Special or 40’ HREEF/ Special USD 130

IMO Freetime follow equipment size/type

Timor Leste

Container Type	Free Usage Days	Day 6 - Onwards
Container Type 20' General Purpose Container	Free Usage Days 5	Day 6 - Onwards USD 12
Container Type 40' General Purpose Container & High Cube Container	Free Usage Days 5	Day 6 - Onwards USD 14

NOTE: From 15 August 2020, Free Time deals will be applied based on the effective deals at the Price Calculation date – PCD.

Tariff Charges of Indonesia Export Free Time below will be effective from 15 February 2021

Effective from Price Calculation Date February 15, 2021, we hereby notify you the following change at our Export Detention tariff calculation in Indonesia. Advisory here.

Maersk will use a Progressive method to calculate export detention charges upon expiry of the freetime.

The tariff itself and the agreed free time will not be affected by this change.

Individual & Embassy shipment

Individual and Embassy shipments are restricted.
Exceptions must include personal movers or international forwarders.

Dangerous and Poisonus Waste

Do not accept cargo if:

Waste is from unspecific sources such as maintenance, washing, packing of tools.
Wasts is from specific sources such as industrial process or certain activity.
Waste is from expired chemical substances, packing-scrap and off-grade or by-products
Export of recycled commodities (wastepaper, scrap metal, used plastics) out of Indonesia can be done as long as:
1. Shipper has got their cargo inspected by approved surveyor before stuffing and the certificate of survey (Laporan Survey/LS) has been issued by PT Surveyor Indonesia or PT SUCOFINDO or their agent in the origin countries (Indonesia's Ministry of Trade regulation no 39/M-DAG/PER/9/2009 article 18).
2. Shipper will also need to make sure that their consignee has obtained the necessary license to import non-hazardous waste from the Ministry of Trade. Consignee should refer to the following link to get the license: click here.
Any risk and cost affiliated due to exporting waste will be under customer/shipper’s responsibility.
No Acceptance for commodity Zinc Oxide. For commodity Charcoal, Carbon and its associates (Other names for the product can be but is not limited to: Biowood, Biofuel, Charcoal briquettes, Coco shell briquettes, Coconut shell bricks, Hardwood Pulp Briquettes, Wood briquettes, wood pellets, wood pulp briquettes, charcoal expellers, BBQ briquettes, natural carbon/pure charcoal, non-modified, mangrove charcoal, charcoal residue, etc.), it will be subject to approval for loading. Any booking for these commodities that cause loading cancellation will be out of carrier liability.
Whale/Shark. Sealand Maersk cannot accept whale meat or whale products nor shark meat or shark products. Sealand Maersk is committed to avoiding transport of endangered wildlife products in our networks. Endangered wildlife products are plant and animal species listed in the Convention on International Trade in Endangered Species of Wildlife Fauna and Flora (CITES).1 They include species for which trade is prohibited. This is international regulation where most of other shipping company do the same.

Request BL Release to Other Party (Change Transport Document Receiver) Procedure

Customers can raise BL Release to other party (change Transport Document Receiver) request through maersk.com (by tracking or going to your shipment, when on the Shipment Binder click BL Release button, select Issue Bill of Lading to other party). Click here for the web guidance.

Tips: you can ask the booked by party to add / specify your customer code as the Shipper or Transport Document Receiver party directly during Booking submission – so you will be able directly to do Shipping Instruction (first) submission.

Copy of your request will be send to your email address. Please wait for our customer representative agent to assist your request.

Request Telex (Electronic Cargo Release) Procedure

Customers can raise Telex (Electronic Cargo Release) request through maersk.com (by tracking or going to your shipment, when on the Shipment Binder click BL Release button, select Electronic Cargo Release). Click here for the web guidance.
Copy of your request will be send to your email address. Please wait for our customer representative agent to assist your request.
Settle Telex Release fee IDR 410.000/ BL
Telex Release / ECR is not permitted for several destination country, click here for details.

Request Switch Bill of Lading Procedure

Customers can raise Switch BL request through email id.export@maersk.com using Subject: Request SWITCH BL XXXXXXXXX
Customers can proceed to endorse and surrender below required documents to Maersk counter office

Full set original BL
LOI for Switch BL request using Company’s Letter Head (complete with stamp duty IDR 10.000 + Signature)

LOI Switch Bl

DOC (33KB)

Settle Switch BL Fee IDR 1.200.000
Customer can use below template if the payer party that absorbed the switch charges is different from the party that surrender the switch letter.

LOI - Switch BL - Different Payer Party

DOC (34KB)

Notes: Switch BL can only proceed by origin before Import Manifest submitted by destination office.

Pre-cooling of Cargo

It is of utmost importance that the cargo is pre-cooled to the prescribed carrying temperature prior stuffing in order to avoid damage to the cargo during transportation.

Ideally, the carrier accepts those commodities which have been pre-cooled to the correct transport temperature.

Commodities that are not adequately pre-cooled prior to loading into the reefer container place an undue stress to the container's refrigeration system. This may affect the refrigeration system's performance.

Pre-cooling of Container

Pre-cooling of reefer containers must be avoided.
The reason for not pre-cooling the container is that a lot of condensed water will be produced as soon as the doors are opened, if the ambient temperature is high.
Pre-cooling of a container should only take place in those cases where the cargo is transferred into the reefer container in a cold store.

Hotstuffing

Cargo which has not been cooled to its carriage temperature prior stuffing is deemed to be hot cargo- and if the same is consequently stuffed in the container, the container is deemed to be hotstuffed.

The reefer container is designed to maintain the set temperature for carriage and not to bring down the temperature of the commodity.

Hotstuffed cargo will give rise to the following:

Poor circulation of air inside the container leading to some of the cargo not being cooled adequately.
Frequent defrosting cycle due ice formation on the evaporator during which time the cooling apparatus shuts down.
Cargo damage due condensate re-freezing on the cargo/packing leading to claims at the destination port.

Maersk strongly advise against hotstuffing of cargo in our reefer containers but if the shipper insists and is willing to take full responsibility for cargo damage and possible claims, then the Bill of Lading will be claused as such.

Others

LOI - Request of Changing Temperature

need to be provided when request changing temperature once container already gate in.
be noted that this request will be charged USD 50.

LOI - Hot Stuff Clause

need to be provided prior gate in.

Notes:

All LOI must be printed using Company's letterhead and use duty stamp (materai) IDR 10.000.
Scanned file must be sent to id.export@maersk.com prior sending the hardcopy to our office.

LOI for Hot Stuff Clause

DOC (27KB)

LOI for Request of Changing Temperature

DOC (30KB)

At Maersk, we believe in the utmost safety of our equipments and our crew involved with handling these equipments along with your cargo at sea.
In light of this, our customers will be asked to follow certain set of procedures whenever there is loading of coils and other metal materials which is over 2 metric tons with immediate effect.

Below is the procedure we are expecting our customers to follow:

On maersk.com website while placing online booking please select commodity code as 002317 (even though your cargo is Steel coils, metal coils, aluminum coils or wire coils and Plates please select the same).
After customer place the booking with this code customer will get email after booking confirmation from our side to provide necessary details.
After customer pick up container need to send us stuffing images in word file template format
PRIOR GATE IN: Once the approval is given by our cargo compliance desk, Customers containers will be deemed safe to load on the scheduled vessel. Accordingly, customers can gate in their containers (containers are not allowed to gate-in to CY before the required stuffing photo is approved).

Notes:

Please do not gate-in Containers until Stuffing wise acceptance is received from our side.
Important note: Unless the pictures of stuffing and securing are sent and stuffing acceptance confirmation received from our end, kindly do not seal the box or move them to gate in. Improper lashing / securing can be unseaworthy and pose threat to life and can damage crane/vehicle/cargo/container and/or vessel.
Commodity Coil is not allowed for NAM inland movements (TRK/RAIL).
Stacking of Coil on each other is also not allowed.

Policy applied for :
Steel coils, metal coils, aluminum coils, wire coils, Plates, Metal materials which is over 2 metric.

Actual Commodity is METAL COIL / Similar

Please refer TT Club guidelines

TT Club & CINS Coiled Materials Process cards (Jan 2016)

PDF (240KB)

Please send us all the photos in word file template (MMA/COIL REQUEST TEMPLATE).

MMA Coil Request Template Guide

DOCX (493KB)

We need all the clear & visible photos are taken during the day time.
Please do not remove the below mentioned 9 headings (Photo no.1 to Photo no.9) and paste the original photos instead of sample photos below all the headings.
In one-word file please send us maximum 12 to 13 photos only.
Please rename the word file name ONLY same as ‘container number’ and don’t give any other name. Example “BMOU2978465”
Email Subject: COIL/MMA approval request for Booking reference no.
Send the email for approval to id.export@maersk.com.

Actual Commodity is Metal Plates / Similar

Please refer to Plates A REQUEST TEMPLATE version 1.4

Plates A REQUEST TEMPLATE version 1.4

DOCX (224KB)

Actual Commodity is Metal Pipes/Rod/Similar

Please refer to PIPE D Heavy Bars REQUEST TEMPLATE version 1.3

PIPE D Heavy Bars REQUEST TEMPLATE version 1.3

DOCX (409KB)

Charcoal Shipment Procedure

Other names for the charcoal product can include but is not limited to:

Biowood, biofuel, charcoal briquettes, coco shell briquettes, coconut shell brics, hardwood pulp briquettes, wood briquettes, wood pellets, wood pulp briquettes, charcoal expellers, BBQ briquettes, natural carbon/pure charcoal, charcoal non-modified, mangrove charcoal, charcoal residue - and more.

There is a list of requirements that need to be met to obtain loading acceptance to export charcoal with Maersk.
Please find a comprehensive outline of the requirements as well as any additional information pertinent to the matter.

Initial Acceptance (Prior to Place Bookings)

The local Maersk office will apply for acceptance to load either restaurant or barbeque charcoal from our principals on behalf of the charcoal producer.

A charcoal manufacturer can only book a shipment once passing this initial acceptance process through a factory audit done by a Maersk's approved surveyor: Carsurin. Customers who has never ship charcoal wth Maersk can reach out to Carsurin directly at charcoal@carsurin.com to get the manufacturer audited. Maersk will then decide whether the manufacturer is eligible to ship charcoal or not with main reference to the initial company audit.

See more detail of the Factory Audit by Carsurin here (English) or here (Bahasa Indonesia)

Prohibited charcoal is

dangerous goods
wet charcoal
charcoal in bulk
instant grill
charcoal fines
small particle/fraction
charcoal scrap
contaminated charcoal
packaging more than 50kg
cargo is used for waterpipes/ Shisha/ Smoke/ Hookah/ Nargila or similar
packed in cartons, boxes or similar
charcoal booked using Non-operating container

Since August 20th 2019, all customers who misdeclare their Dangerous Goods will be charged a Misdeclaration Fee of 5,000 USD per booking. Any additional costs that will result from taking corrective action (such as correcting the stowage to a safe position on board the vessel, etc) will be charged on top of this fee.
Example : Customer declares cargo as non-dangerous when it is in fact dangerous (i.e. the cargo is charcoal which is Class 4.2 but declared as “coconut products”, etc.)

See the Advisory for the Dangerous Cargo Misdeclaration Fee here.

After Initial Acceptance (In Process to Place Bookings)

Customer has to select proper commodity when placing booking.

Commodity Code	Commodity Description
Commodity Code 004701	Commodity Description Fuel wood, Charcoal (If commodity is Steam activated carbon / Charcoal)
Commodity Code 001612	Commodity Description Carbon Black (If commodity is Carbon Black / Mineral origin)

The following documentation needs to be submitted in order to make the booking application

Material Safety Data Sheet
The MSDS must have the same entity (producer) indicated as the Self-Heating Certificate, Weathering certificate, Shippers declaration and Commercial invoice. The MSDS must indicate the use of the charcoal (only one use). MSDS must be in English.
Self-Heating Certificate
The Self-Heating certificate may not be older than six months and must be accompanied by an official accreditation letter of the laboratory.
Accreditation letter of laboratory
Certificate confirming that the laboratory performing the test has been approved by the competent authority.
Business Presentation / Company Profile
The Business Presentation should indicate the type of charcoal produced as well as the intended use of said charcoal. This is submitted only once as part of the initial acceptance procedure.
Weathering Certificate
This certificate is to be issued by the producer of the charcoal and below criteria are shall be met.
- Dated, signed and stamped from shipper (real producer of the cargo)
- Detailed information about weathering process
- Minimum 14 days weathering before packing into bags
- Container and booking number
Vanning Certificate
The Vanning Certificate must be issued by an official and independent Marine Surveyor after a physical inspection of the vanning of the cargo, and must be dated, signed and stamped by same. The Shipper is reminded that any misdeclaration of information shall remain his responsibility.
Following criteria must be checked and confirmed:
- Photos of cargo during stuffing container, incl. minimum one photo of the cargo without the outer packing
- Weight of each bag
- Container is packed in accordance with IMDG code and CTU packing guide
- Packings are new, air tight, intact and suitable for the cargo
- Temperature of cargo is not exceeding ambient temperature by more than 5°C
- Packaging and interior atmosphere is clean and odorless, no presence of fumes or smoke
- 1 kg sample has been taken during stuffing and cargo has been identified as declared by shipper. The sample retained for minimum 3 months in surveyors office and is always available for ML review.
- Container- and seal number
Shippers Declaration
Stating real end user and use of the cargo at final destination, weight of each bag and must mention booking number. Duly dated, signed and stamped on shipper’s letterhead.
Commercial Invoice

After Booking Accepted (Prior to Container Load)

After receiving booking confirmation from Maersk and perfoming cargo stuffing customer has to submit the shipping instruction with the mandatory details along with the above-mentioned 8 documents to Maersk’s documentation team. Approval for container load will be given if all documents are consistent and no anomaly or misdeclaration is found. In the cases where documents is found incomplete or discrepant, the container will not be loaded and all costs and consequences are to be borne by shipper and/or booking party. More detail of the Terms of Carriage can be found here.

Below schedule is subject to change

Download the vessel deadline

Port schedule / Vessel deadline

XLSX (15KB)

The following CY Cut Off and ETD are proforma schedule. In case of delay, please reach out to our customer service for further clarification.

All the deadline is using working day instead of calendar day.

Port of Loading - Service - Terminal	Proforma CY CUT OFF	Proforma ETD	Final SI & VGM	Dangerous Goods (DG)	Charcoal / Steel Coil
Port of Loading - Service - Terminal JAKARTA – SE8 - New Priok Container Terminal One	Proforma CY CUT OFF Sunday 03:00	Proforma ETD Monday	Final SI & VGM Friday 15:00	Dangerous Goods (DG) Thursday 17:00	Charcoal / Steel Coil Thursday 15:00
Port of Loading - Service - Terminal JAKARTA - IA8 - New Priok Container Terminal One	Proforma CY CUT OFF Sunday 03:00	Proforma ETD Monday	Final SI & VGM Friday 15:00	Dangerous Goods (DG) Thursday 17:00	Charcoal / Steel Coil Thursday 15:00
Port of Loading - Service - Terminal JAKARTA - IA1 - New Priok Container Terminal One	Proforma CY CUT OFF Thursday 09:00	Proforma ETD Friday	Final SI & VGM Wednesday 09.00	Dangerous Goods (DG) Monday 17:00	Charcoal / Steel Coil Monday 12:00
Port of Loading - Service - Terminal JAKARTA – TH9 – New Priok Container Terminal One	Proforma CY CUT OFF Saturday 15:00	Proforma ETD Sunday	Final SI & VGM Friday 12:00	Dangerous Goods (DG) Thursday 17:00	Charcoal / Steel Coil Thursday 15:00
Port of Loading - Service - Terminal SEMARANG – IA1 – Semarang Terminal	Proforma CY CUT OFF Saturday 10:00	Proforma ETD Sunday	Final SI & VGM Friday 12:00	Dangerous Goods (DG) Wednesday 10:00	Charcoal / Steel Coil Wednesday 10:00
Port of Loading - Service - Terminal SURABAYA - IA8 - Surabaya Terminal	Proforma CY CUT OFF Thursday 04:00	Proforma ETD Saturday	Final SI & VGM Wednesday 12.00	Dangerous Goods (DG) Tuesday 10:00	Charcoal / Steel Coil Tuesday 10:00
Port of Loading - Service - Terminal BELAWAN - SS1 - Belawan Terminal	Proforma CY CUT OFF Dry: Monday 21:00 Reefer: Tuesday 18:00	Proforma ETD Wednesday	Final SI & VGM Monday 12.00	Dangerous Goods (DG) Thursday 17:00	Charcoal / Steel Coil Thursday 15:00
Port of Loading - Service - Terminal PANJANG – IA1 – New Priok Container Terminal One	Proforma CY CUT OFF Tuesday 16.00	Proforma ETD Wednesday	Final SI & VGM Friday 15.00	Dangerous Goods (DG) Thursday 17:00	Charcoal / Steel Coil Thursday 12.00
Port of Loading - Service - Terminal Outport	Proforma CY CUT OFF -	Proforma ETD -	Final SI & VGM Latest ETD-2 Days 17:00 local time	Dangerous Goods (DG) 3 working days prior departure before 17.00	Charcoal / Steel Coil 3 working days prior departure before 17.00

Should these deadlines fall on Saturday, Sunday or holiday please submit a working day before

Shipping Instruction (SI) & Verified Gross Mass (VGM) Note:

Late Shipping Instruction and VGM submission will cause below issue:

Redress Manifest
Shut out and rolled to next available schedule (First Feeder and Connecting Vessel)

Please note, any charges which are caused by late shipping instruction and VGM submission from customer, it will be under customer responsibility.

Dangerous Goods (DG) Note:

All DG documents should be submitted and approved to secure loading.
Late submission / non- approval of FINAL MDGF will result to containers being shut out and renominated to the next feeder with the "alih kapal" process to be done by the customer.
Dangerous Goods (DG) shipments will not be accepted on 082 Service from Jakarta
Maximum Storage period for containers with DG (FCL, LCL, or Transshipment) counted based on vessel’s Estimated Time of Berthing (ETB), following below details

Import Containers contains of DG	Export Containers contains of DG
Import Containers contains of DG Class 1 ; 7 = Direct Driving / Truck Losing	Export Containers contains of DG Class 1 ; 7 = Direct Driving / Truck Losing
Import Containers contains of DG Class 2.1 ; 2.3 ; 5.1 ; 5.2 ; 6.1 = Maximum 24 hours	Export Containers contains of DG Class 2.1 ; 2.3 ; 5.1 ; 5.2 ; 6.1 = Maximum 24 hours
Import Containers contains of DG Class 2.2 ; 3 ; 4 ; 5; 6.2 ; 8 ; 9 = Maximum 72 hours	Export Containers contains of DG Class 2.2 ; 3 ; 4 ; 5; 6.2 ; 8 ; 9 = Maximum 96 hours

* Follow NPCT1 - Dangerous Goods (DG) Handling information

**If the container fails to be gated in for export within the below cutoff for DG, subject to the containers being shut out

Dangerous Goods (DG) container labelling and marking have to follow below guidance

IMDG Code Customer Advisory

PDF (231KB)

Charcoal Note:

For Charcoal Shipment, containers are not allowed to gate-in to CY before the required documents are approved.
Failing to meet the cut-off, missing any of the required documents, or in any situation where the cargo is considered as dangerous or IMDG regulated, will result in cargo shut-out. Maersk will not be responsible for any costs and consequences associated in such action
Charcoal shipments will not be accepted on 082 Service from Jakarta

Item	Information
Item Maersk Equipment Advantages 45' Containers	Information Most shipping lines do not offer 45' containers. 45' are still, after decades, considered special equipment with limited availability and many ships are not configured to handle such large equipment. Not so with Maersk. We proudly offer this equipment to give you a competitive advantage on cost and ease of handling. Benefits of 45' containers are: Regular 40' container loads approx. 55 m3, Maersk's 45' container loads approx. 75 m3 Advantage: 20cbm / 36% more space per container 3x45' container's loading capacity is 225 m3, whereas 4x40' total capacity is no more than 220 m3 Advantage: You get the same capacity plus an additional 5 cbm using 3x45' instead of 4x40' containers Maersk offers a low 45' rate that is competitive to the 40' rate offered by discount operators. Advantage: For Europe base ports excl. surcharges, Maersk's 45' rate translates to USD 46.66 /m3 based on rate of USD 2,800/40' compared to discount operators charging USD 47.27/m3 (USD 2,600 /40') Shipping large orders in 45' containers instead of 40' containers translates into fewer units which means less handling/trucking expenses. Advantage: You save money not only on freight, but also on trucking, terminal handling and customs. Again using above example and assuming you ship to Rotterdam, you would pay 4 x USD 230 vs. 3 x USD 295 in Jakarta and 4 x USD 160 vs. 3 x USD 160 in Rotterdam for total saving on THC of USD 280. On top of this, you save 1 truck both in Jakarta and Rotterdam. Advantages sum up; consider that you get Maersk's award winning second-to-none service, the assurance of maximum cargo-control through Maersk's world-wide network of on-line offices and you save money on freight, trucking, customs and handling at the same time. In addition, you have access to an industry leading suite of Electronic commerce applications free of charge. Let Maersk's advantages be your advantages and help you lead the way in your industry. Note: 45' containers are especially suited for large shipments of light weight cargo. For Europe, max. weight of cargo incl. all packaging may not exceed 240 kg/cbm (total cargo weight not exceeding 18,000 kg). Examples of commodities that work excellently in 45' containers are furniture, garments, footwear, toys, electronics, arts & crafts. Please call us for further inquiries about 45' pricing and availability and be on your way to a smoother transport experience with significant cost savings making your company more competitive!
Item Equipment Interchange Receipt (EIR)	Information Definition It is a card issued by JICT to exporter/shipper after the exporter/shipper pays all costs and hands over required documents to JICT. The card contains the following information crucial to the loading process: Container number Vessel/voyage Stacking position (yard plan and yard position) of the container at CY location Stowage position (bay/row/tier) of the container on the feeder Features: It is imperative that the yellow card is obtained by the shipper and returned back completed in its entirety to the relevant port department to ensure that the container will be on the terminal's loading plan.
Item Seals	Information Container seals are essential in guaranteeing the safety of the cargo inside the container. To aid our customers in attaching the designated seal to a particular container, Maersk have instructed our depots to provide to the freight forwarder a plastic bag containing the seal with the corresponding container number written on the plastic. By ensuring that the seal is correctly attached to the designated container, the shipper has to a large extent secured the safety of his cargo until arrival to its final destination. Any container with broken or damaged or missing seals is automatically considered suspect by Maersk and the same is canceled from loading until such time that a survey including officials from the terminal, customs, shipper's representative, Shipping line representative are present, a tally taken of the cargo and then the box is re-sealed if all in order.