Where can I get help if my cargo is being affected?
If your cargo is affected, one of our Customer Experience agents will reach out to you.
If you have further questions, please get in touch with your Customer Experience representative. You can find all the details on our contact page.
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Related FAQs
What is the plan for cargo, which was booked prior to 1st of March from neighbouring countries of Russia, not from Russia (non-Russian origin) or are not going to Russia, but the booking party/shipper/consignee to the shipment is Russian? What will happen to my cargo if it is already loaded on vessels or discharged at a port in Ukraine or Russia? Is Flex Hub Lite compulsory for existing bookings currently in first load port or discharged in a transshipment hub? What about your assets and activities in Russia? Where can I find more information about the current situation? How will the new sanctions and export controls that are being applied to Russia affect my cargo already underway to Russia? How is your exiting of Russian assets going to affect Global Ports operations in Russia? How are air services affected? How are intercontinental rail services affected? Is the current shipping situation affecting other ports? Are there any exceptions when it comes to shipping cargo to/from Russia?New to Maersk.com?
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