When can I expect to receive my invoice?
You will receive one or more invoices depending on the charges you are supposed to pay as per the booking details. You will receive the invoices for export charges five working days before departure. You can expect the destination charges seven days before arrival.
Sometimes, depending on the local regulation or our local setup, we also send separate invoices for inland haulage and customs clearance and other value-added services that you have requested at the time of booking/during shipment cycle.
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Is there a limit to the number of invoices that can be searched, downloaded and printed at a time? What is a late payment fee? When can I expect to receive a resolution to my dispute? Can I request a physical invoice via mail? How do I make a payment? Why can I not select “Incorrect Payer” when I dispute during a partial payment? Will I be able to see additional charges that have been included in my total booking cost? Does Maersk accept partial payments? What happens if my dispute is accepted? What if the invoice is incorrect and M/L pulls funds out of my account? Do I have to add the Bank account every time for the Refunds? Can I change my payable party after bookings are placed?New to Maersk.com?
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