What happens if my dispute is rejected?
We do a thorough investigation before deciding whether we should accept or reject the dispute. If we reject the dispute, then we see no issues with the original invoices you were sent and expect you to pay the invoiced amount by the due date indicated. You can raise another dispute if you are not happy with this decision.
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相關常見問題
Do I have to add bank account details every time I request a refund? Can I request a physical invoice via mail? What is a late payment fee? When can I expect to receive a resolution to my dispute? Why can I not select “Incorrect Payer” when I dispute during a partial payment? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? Is there an option for me to view or download an invoice, for which I am not party to the shipment? Can I apply for credit? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Can I dispute my invoice if I disagree with what I've been billed? When can I expect to receive my invoice?Maersk.com 新使用者？
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