What do I do when I discover a loss or damage to a shipment?
Follow the instructions on your Certificate of Insurance.
Notify the carrier in writing that you intend to file a claim.
Contact the surveyor listed on the certificate to assess the damage.
Inform your broker, who will guide you through the claims process.
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What does 'CIF+10%' mean? What happens if I under-value a shipment for insurance purposes? I’ve shipped hundreds of times and never had a loss. Why would I want to insure? How should an insured act in the event of a claim for loss or damage? What is a General Average? Is a valued inventory list required? What is an 'All Risks' Policy (‘A’ Clauses)? I only import Cost Insurance and Freight (CIF). Why would I need added insurance? I already have my own policy. Isn’t that enough? What is the difference between inland transit insurance and ocean cargo insurance? What are the chances that anything will happen to my goods?New to Maersk.com?
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