What are my options if I want to divert my cargo?
We highly value the strong collaboration from customers to avoid further operational congestion and delays by working with the Maersk teams to re-direct shipments to other destinations.
Throughout this crisis we have offered several options to divert and handle cargo, applicable to both shipments on water as well as bookings with cargo still at origin. Included in this is a free Change of Destination (COD) offer – including our waiver of all additional handling and freight charges – and no cancellation fees on active bookings.
For shipments to and from Russia and Belarus, these options will expire end May 18 and the interim stop of the Detention and Demurrage (D&D) clock, where the D&D responsibility lies with Maersk, ended March 31.
For shipments to and from Ukraine, both the free COD offer, no cancellation fee and the interim stop of the Detention and Demurrage clock, where the D&D responsibility lies with Maersk, still remain applicable.
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Related FAQs
What is the plan for cargo, which was booked prior to 1st of March from neighbouring countries of Russia, not from Russia (non-Russian origin) or are not going to Russia, but the booking party/shipper/consignee to the shipment is Russian? What will happen to my cargo if it is already loaded on vessels or discharged at a port in Ukraine or Russia? Is Flex Hub Lite compulsory for existing bookings currently in first load port or discharged in a transshipment hub? What about your assets and activities in Russia? Where can I find more information about the current situation? How will the new sanctions and export controls that are being applied to Russia affect my cargo already underway to Russia? How is your exiting of Russian assets going to affect Global Ports operations in Russia? Where can I get help if my cargo is being affected? How are air services affected? How are intercontinental rail services affected? Is the current shipping situation affecting other ports? Are there any exceptions when it comes to shipping cargo to/from Russia?New to Maersk.com?
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