How do I get my container released?
For import customers
The release of your container is subject to local customs regulations, charges being paid and all relavant documents surrendered to the local Maersk office. Once cleared, you can send us a "release or delivery order request".
For export customers
The instructions are included as part of the booking confirmation and subject to the approval of the local Maersk office.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Can I ship dangerous cargo in a dry container? What is the temperature range of a reefer container? What are the maximum cargo dimensions that can be loaded on to a flatrack? Can I purchase a container from Maersk? Can I use an import container for my export without having to collect an empty container from the terminal? What are the D&D (Demurrage and Detention) costs? When and where does my container get released? Can I ship my own container and tanks? (wine/bulk liquids) What is Detention and Demurrage? What types of containers and sizes do you offer services for? Can I be certain there are containers available for my cargo? Why has the estimated time of departure or arrival for my shipment changed?New to Maersk.com?
Step by step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.