What happens if I delay my shipment?
If you fail to meet the port deadline or cancel the container(s) within seven days of departure you will be charged a no-show fee. The actual charges can be found on the platform during your booking journey.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Can I make a change of destination (COD) for part of my cargo? Why is a change of equipment size/type considered a cancellation? Can I amend a booking after it has been placed? Can I as a buyer fill in the Verified Gross Mass (VGM)? How long does it take to confirm a booking? What is the process of a penalty fee and what does a penalty fee cover? Is there a fee for cancelling a booking? Can I amend a booking after it has been confirmed? Can I book if I do not have a company? Can I amend the vessel or container type after a booking issubmitted? How do I place a booking on behalf of another company? What is a no-show fee?New to Maersk.com?
Step-by-step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.