Can I dispute my invoice if I disagree with what I've been billed?
If you disagree with the amount you have been invoiced, you can raise a dispute either in MyFinance or via Case Management with a description of what you had expected plus the issue/error. Our Dispute Resolution team will reach out to you in two working days with a resolution or further questions.
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線上諮詢
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個案管理
我們的客服專員會盡快處理您的個案。
相關常見問題
我能否使用已儲存於其他品牌（例如： safmarine.com）的同一張卡片？ （適用非 3DS 國家） 每次付款我是否都需要輸入卡片資料？ （適用非 3DS 國家/地區） Why can I not select “Incorrect Payer” when I dispute during a partial payment? Do I have to add bank account details every time I request a refund? What is a late payment fee? When can I expect to receive a resolution to my dispute? Can I request a physical invoice via mail? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? Is there an option for me to view or download an invoice, for which I am not party to the shipment? Are there any fees charged for paying online via Credit Card? Can I apply for credit?Maersk.com 新使用者？
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線上聊天
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業務諮詢
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