Can I dispute my invoice if I disagree with what I've been billed?
If you disagree with the amount you have been invoiced, you can raise a dispute either in MyFinance or via Case Management with a description of what you had expected plus the issue/error. Our Dispute Resolution team will reach out to you in two working days with a resolution or further questions.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Do I need to enter my card details at every payment? (For Non 3DS Countries) Can I use the same stored card across other brands such as safmarine.com? (For Non 3DS Countries) Is there a limit to the number of invoice documents that can be searched for or downloaded at one time? How do I cancel my order and get a refund of my Credit Note? Can I request a refund of my Credit Note on MyFinance? How do I submit payment a remittance proof/ proof of payment receipt on MyFinance? Can I pay my freight invoice in a different currency than that of the invoice? How do I cancel my order and get a refund? When can I expect to receive a resolution to my dispute? Can I request a physical invoice via mail? Do I have to add bank account details every time I request a refund? Can I make a payment through MyFinance?New to Maersk.com?
Explore our step-by-step guides to using our digital services
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Case management
Our Customer Service Agents will handle your case as quickly as possible.