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Claim notification needs to be provided in writing to the respective country's Customer Service team who will then share the Claims guide. This covers the steps to be followed and the list of documents that needs to be submitted to file a claim.
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Related FAQs
Am I assured full value recovery by Maersk? Do I have to file a claim within a certain time period of my cargo delivery? How soon will my claim be resolved? What is a claim statement? What is the maximum value I can claim? What should I do if my cargo arrived and is damaged (or lost)? Where do I send the claim and supporting documents?New to Maersk.com?
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