When reporting an issue or service dispute (including those involving multiple parties like retailers or warehouses) with specialized LTL or heavy-bulky delivery services, please provide:

• Shipment reference details
• Pickup and delivery ZIP
• Service level booked (specialized LTL, heavy-bulky, white-glove delivery, etc.)
• Consignee/site contact
• Appointment information (if applicable)
• Description of the issue and preferred next actions (reschedule vs hold vs return vs escalation)
• Any supporting documents (timestamps, communication record, etc.)

In most cases, your account representative will have most of the details, but it is always advisable to confirm when reporting an issue with your ground freight shipment. Response timing depends on issue severity and service model.—with critical operational issues prioritized for quick resolution.

If there are any disputes, they are typically reviewed against the booked scope, documented events (POD/notes), and program rules. If an issue remains unresolved, you may request further escalation through your account representative. Formal dispute pathways, if applicable, are governed by your commercial agreement.

Learn more about Maersk’s Specialized LTL and Heavy Bulky Delivery services or contact our ground freight experts to discuss a tailor-made solution to suit your business.