I have questions or concerns about the data I see in the Captain Peter graph or the notifications I have received - who should I reach out to?
Please rest assured that our operations teams and vessel crews have access to the same information via our Remote Container Management system and will try to take action on any open alarms causing temperature deviations.
The Captain Peter support team can answer basic questions related to the data and product features while more detailed questions related to data interpretation and reefer functionality may be forwarded on to our global network of Reefer Specialists for further review and feedback.
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Related FAQs
What is the temperature range of a reefer container? Can I get a live demo of Captain Peter? Can I ship cargo with Maersk Go that needs to be kept at a specific temperature? Can I purchase the single Captain Peter datalog download for a single shipment? Who has access to the data on Captain Peter? How do I track my air cargo shipment Can my buyers and suppliers also track the cargo? Why can I not see any shipments when I log in to Captain Peter? I have purchased the Captain Peter Integrated package, how do I start integration with the API? What is the retention period of the data available in Captain Peter? How often will the milestones be updated?New to Maersk.com?
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