Maersk Cargo Care
Tackle today’s logistics risks with confidence.
Different coverage to accommodate different needs
Cargo losses or damages are part of supply chain risks that could have a substantial impact on your business. The risks can vary depending on the circumstances, and you need to address them with different solutions.
At Maersk, we understand how important it is to keep your cargo safe at every step of its journey. That’s why Cargo Care is an option to help protect your interests from potential cargo losses and/or damages. This service includes enhanced security measures and extra precautions to minimise exposure to any threats or challenges while your cargo is in our care – whether it’s being handled, operated, or under the custody of Maersk or our trusted affiliates.
Why Maersk Cargo Care?
*War on land cover could also be arranged at cost.
How to book Cargo Care?
Contractual bookings
The prices for contractual booking are listed below:
*Pricing is subject to change and could be country specific. Please verify with sales for the most updated pricing.
Available: For Maersk Ocean shipments for customers based in GCA only.
Click here to read the terms and conditions.
Ad-hoc (single shipment bookings)
This coverage needs to be booked on a per shipment basis. Please reach out to us using the contact us form.
Available: For air, ocean- FCL and LCL, road and rail shipments.
Maersk Cargo Care is only available in China and Latin America.
Click here to read the terms and conditions.
Risks covered
- Loss or damage during warehouse-to-warehouse transportation of cargo.
- Natural catastrophes.
- General Average (GA).
- War risks (including Trans-Suez transit) and strikes.
- All commodities, with a few exceptions in dry and refrigerated cargo.
How to submit a claim?
Please inform us immediately if you find your cargo is damaged or lost by following the steps below:
Fill out the claim form and send the first notification of loss
Download and fill up the claim form. Send the completed claim form to cargocareclaims@maersk.com with your Bill of Lading (BL) or shipment number.
Gather your documents
Please use the checklist in the claim form to ensure all the documentation is in order before submitting the claim. We can only process the claim once all the required documents are received.
Receive an answer
We will notify you once our team has received all the necessary documents to assess your claim.
全程確保您的供應鏈順暢
無論您是何種產業,我們都能為各種規模的企業提供全球和本地服務,幫助您充分發揮供應鏈的潛力。
請造訪當地辦公室,獲取詳細的運輸資訊和當地支援。
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