Maersk Cargo Care is only available for customers based in China. If you are looking for insurance in other countries, please visit Maersk Cargo Insurance.
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Maersk Cargo Care

Tackle today’s logistics risks with confidence.

For customers based in China

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Different coverage to accommodate different needs

Cargo losses or damages are part of supply chain risks that could have a substantial impact on your business. The risks can vary depending on the circumstances, and you need to address them with different solutions.

At Maersk, we understand how important it is to keep your cargo safe at every step of its journey. That’s why Cargo Care is an option to help protect your interests from potential cargo losses and/or damages. This service includes enhanced security measures and extra precautions to minimise exposure to any threats or challenges while your cargo is in our care – whether it’s being handled, operated, or under the custody of Maersk or our trusted affiliates.

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Why Maersk Cargo Care?

Coverage
Warehouse-to-warehouse coverage under ICC 'A' policy with zero deductibles including war on water*
Pricing
Competitive pricing with simplified single invoice
Hassle-free claims settlement
Get coverage that responds to losses without the need to prove carrier negligence. Any subrogation against underlying carriers will be handled by the insurers.

*War on land cover could also be arranged at cost.

How to book Cargo Care?

Cargo Care can be added to your booking in the following ways:

Contractual bookings

You can have Cargo Care included in your contractual agreement before booking.
The prices for contractual booking are listed below:

*Pricing is subject to change and could be country specific. Please verify with sales for the most updated pricing. 

Available: For Maersk Ocean shipments for customers based in GCA only.
Click here to read the terms and conditions.

Ad-hoc (single shipment bookings)

This coverage needs to be booked on a per shipment basis. Please reach out to us using the contact us form.

Available: For air, ocean- FCL and LCL, road and rail shipments.

Maersk Cargo Care is only available in China and Latin America.

Click here to read the terms and conditions.

Maersk Cargo Care is only available for customers based in China. If you are looking for insurance in other countries, please visit Maersk Cargo Insurance.

Risks covered

  • Loss or damage during warehouse-to-warehouse transportation of cargo.
  • Natural catastrophes.
  • General Average (GA).
  • War risks (including Trans-Suez transit) and strikes.
  • All commodities, with a few exceptions in dry and refrigerated cargo.
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Claims

How to submit a claim?

Please inform us immediately if you find your cargo is damaged or lost by following the steps below:

Fill out the claim form and send the first notification of loss
Download and fill up the claim form. Send the completed claim form to cargocareclaims@maersk.com with your Bill of Lading (BL) or shipment number.

Gather your documents
Please use the checklist in the claim form to ensure all the documentation is in order before submitting the claim. We can only process the claim once all the required documents are received.

Receive an answer
We will notify you once our team has received all the necessary documents to assess your claim.

當地資訊

請造訪當地辦公室,獲取詳細的運輸資訊和當地支援。

Información local

查找當地辦公室

Frequently asked questions

Browse through some of our most raised questions on Maersk Cargo Care.

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