Shipping to and from Chile

Frequently asked questions

Warehouse changes

1. Where is it applied for?
• You may request it at:https://www.maersk.com/local-information/latin-america/chile/local-solutions in the "Online procedures" section.
2. Where do I get the letter to request the change?
• On the website: https://www.maersk.com/local-information/latin-america/chile Import/agency/document download section.
3. What happens if the BL is manifested to a warehouse other than the one requested?
• Debe consultar directo a nuestra área documental a las casillas: ChileAgencyDocumentosImpo@maersk.com
4. Where can I request the invoice for a change of warehouse?
• The invoice can be downloaded directly from our website by entering with your username and password.
5. I requested a change of warehouse, but the change is not reflected, who can I contact?
• You must consult our documentary area directly at: ChileAgencyDocumentosImpo@maersk.com
6. Where can I request the service if the BL does not appear on the portal or if the portal is down?
• You must send the request attaching the corresponding letter to our documentary area: ChileAgencyDocumentosImpo@maersk.com

Return of payment

1. Where should I request a refund of a credit balance or a payment made in error?
• Directly to our finance area: ChileAgencyDevoluciones@maersk.com
• You must send the payment receipt(s) and indicate the bank details where you wish to receive the refund.
2. Where can I check the payment date or status of my refund?
• Directly to our finance area: ChileAgencyDevoluciones@maersk.com

Customer debt

1. Where can I find out if a client has a debt corresponding to services invoiced by Maersk Chile SPA?
• Directly to our finance area: ChileAgencyCobranzas@maersk.com or by phone to the following contacts:
  Gloria Torrejon +56 322204517
  Mauricio Catalan +56 32 220 4560
2. Where can I request the sending of invoices in debt or statement of account for services invoiced by Maersk Agency Chile?
• Directly to our finance: ChileAgencyCobranzas@maersk.com or by phone to the following contacts:
  Phia Jofre, cellphone: +569 9536 8928
  Nicolás Candia, cellphone: +56 9 8355 9817
  Camila Tapia, cellphone: +56 9 8355 9841

Correction of BL import – Sidemar

1. I have a BL with a stamp other than the one stated. Where can I request the correction?
• You must consult directly to our documentary area: ChileAgencyDocumentosImpo@maersk.com
2. Where can I request corrections to the BL, weight, packages, among others?
• You must do the correction via www.maersk.com or send an email to cl.import@maersk.com or cl.export@maersk.com.
3. Where can I ask for the status of a clarification?
• You must consult directly to our documentary area: ChileAgencyDocumentosImpo@maersk.com.
4. Where can I request a copy or correction of a Sidemar?
• You must consult directly to our documentary area: ChileAgencyDocumentosImpo@maersk.com.

Virtual ticket

1. They answered a ticket but the documentation sent is incorrect or missing, who can I ask?
• Via telephone to the Branch leaders contacts published on our website.
2. I have a BL that is not loaded to obtain a virtual ticket, who can I consult?
• Via telephone to the Branch leaders contacts published on our website.
3. I have an unanswered ticket, who can I contact?
• Via telephone to the Branch leaders contacts published on our website.
4. I need to request a service but I don't know which procedure I should select. Who can I consult?
• Via telephone to the Branch leaders contacts published on our website.
5. I have problems attaching files, who can I contact?
• Via telephone to the Branch leaders contacts published on our website.
6. Where can I request a service if the portal is down?
• Via email to: CounterChile@maersk.com.

Change of container return deposit.

1. Where can I request a return deposit change?
• Directly with our logistics area to: ChileAgencyLogistica@maersk.com

Consultation for demurrage and detention and free time

1. Where can I find out how many free time the BL has and the amount for Demurrage?
• Directly on www.maersk.com.
2. I paid a Demurrage but they have not given me the invoice, where can I request it?
• If container has already being returned, you may see the invoice on MyFinance.
• If it is a container that has not been withdrawn from the terminal/warehouse, you must request billing together with the unit's guarantee, paying the corresponding local services, this service can be requested through the Virtual Service Ticket.

Transhipment certificate

1. Where is the Transhipment Certificate requested?
• Directly on our website in the "local solutions" menu and choosing Online Procedures.
2. I generated the OT but I have not received the certificate nor the invoice. Where can I request them?
• Generating a ticket through the virtual service platform located in the "local solutions" menu and choosing Virtual Service.
3. Where can I request a service if the online paperwork portal is down?
• Generating a ticket through the virtual service platform, attaching the proof of payment.

Inland haulage includes transportation from vendors to the port of shipment, and from discharge port to the point of stripping the ocean container by truck and or rail. With our worldwide network of offices, services can be provided in both origin as well as destination of your cargo, ensuring door to door services.

We ensure that your products are moved at the right time to the right place.  Whatever your need for inland transportation, you can count on us to deliver an effective and cost efficient inland haulage service.

Our offering includes

• Multimodal transport
• Large network of quality transport providers
• Constant monitoring and quality assurance
• Timely pick-up and delivery
• One-stop-shopping combining your land and ocean transport needs

For more details about our services, please contact us

Special equipment grades shall be subject to additional charges like:
Special Cargo Foodgrade- PQC additional charge will be USD 145