
Shipping to and from New Zealand
Your complete guide to shipping to and from New Zealand. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
지급
운송 시 결제 옵션의 상태 및 개요를 확인하세요.
Guidelines for Freight Payments and Import Cargo/Export Documentation Release.
By following the simple steps outlined here your containers/documents will be released in a timely manner. To avoid unnecessary delays and costs it is essential that you have paid your invoice in full, by the due date. Payment 2 days prior to ETA is recommended in order to avoid delays.
Your containers/documentation will be released within 24 hrs of payment being received.
Original Bill of Lading
If an original Bill of Lading is required for the release of your shipment, please ensure the OBL is delivered to our reception by 4pm, duly endorsed, to ensure a same-day release.
1. Direct Credit (Preferred) or TT
If making payment by TT or Direct Credit please send a copy of the bank remittance advice to (NZ.Import@maersk.com / NZ.Export@maersk.com). The following information is essential to ensure a timely release:
- Maersk bank account number must be visible, complete and correct
- Record Seaway bill/Bill of Lading number and/or Invoice number as reference
- Payment must cover the total amount on the invoice
- Payment must be made in the currency specified in the total column of the invoice
- For USD payments it is important to instruct your bank to use the swift code of “CITINZ2X”.
NB:
Maersk will release against our daily bank records confirming TT payments.
Please ensure you have allowed sufficient time for bank processing. The standard bank timeframes for TT clearance are 24 hours (1 working day) for NZD and 48 to 72 hours (2 to 3 working days) for USD.
Payments Made in Correct Currency
Payment must be received in the invoice currency which is shown in the “Total” column of the invoice.
No Invoice?
Register on the maersk.com website and retrieve all your missing invoices.
Incorrect Invoice?
Please contact Disputes@maersk.com directly to log a dispute. When raising a dispute please include the invoice number, a clear explanation of what the issue is and any supporting evidence (if applicable). Disputes raised immediately are resolved faster than leaving the incorrect invoice for a week or more! Once the email is received by the Disputes team an email acknowledging the dispute will be sent to you. If you are registered on Maersk.com, disputes can be logged directly via MyFinance.
Import Detention queries?
Please contact Disputes@maersk.com with either the booking number, container number or detention invoice number and a description of the issue. Maersk standard detention freetime and rates are available here » Import detention.
OFAC Countries
If your shipment originates from or is going to a country covered by the USA OFAC (Office of Foreign Assets Control) regulations please contact 09 354 1670 for payment instructions.
Did you know?
The Maersk website has a wealth of information, here you are able to easily track your containers, find vessel schedules, retrieve invoices and view information about Imports and Exports.
To register with Maersk click here Maersk website
If you need help registering please contact your local Customer Service Agent.
Note: We have in all instances above assumed that the correct amount has been paid and the correct currency used – if the Invoice is short paid there will be additional delays in releasing your containers/documents.
What is Smart Pay?
SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.
Benefits of Smart Pay are
- Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
- No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
- Convenience Pay your invoices online, anytime, anywhere, 24/7
- Simplicity Paid in one click means no more remittance advice or following up
- No limits Pay multiple invoices and unlimited sums in a single transaction
Getting started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.
2. Set up bank details
- In MyFinance page navigate to ‘Profile’ > ‘Settings’ > ‘Payment Setup ’> ‘Add Bank Account button to set up a bank account. Please note it may take up to 24 hours to verify your account information.
- Once your bank account is set up in MyFinance, Authorise’ tick box will show a check mark in the Smart Paycolumn.

3. Making payments
- Navigate to the ‘MyFinance’ from theManageManage.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- Click Pay button.
- select the bank account you wish to pay from.
- agree to the terms and conditions and then click ‘Proceed to paybutton’.
- Click Submit Payment button after reviewing the summary of invoice(s) and total amount to be paid.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the ‘Paid ’ > select the invoice no. > select the 3rd icon Download Payment Receipt .
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment. For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
MyFinance
고객이 필요로 하는 정보와 통찰력을 제공하는 온라인 플랫폼입니다.
최신 정보
MyFinance의 디지털 서비스를 통해 가시성을 제공하고 손쉽게 결제 정보를 확인할 수 있습니다. 지불이 완료된 인보이스 및 연체된 인보이스의 상태를 파악하여 현금 흐름 및 결제일을 관리할 수 있습니다.
쉽고 안전합니다
MyFinance를 통해 전 세계 어디에서든 금융 정보에 접속하고 확인할 수 있습니다. 모든 금융 서비스는 디지털로 제공되며 매우 안전합니다.
MyFinance 온라인 기능
미결 인보이스- 미결 및 연체 인보이스 모두가 이 탭 아래에 표시됩니다.
- 단일 또는 다수의 인보이스 검색 및 다운로드 옵션이 제공됩니다.
- 인보이스 PDF 사본을 보거나 다운로드할 수도 있습니다.
- 단일 및 대량 인보이스(하나의 분쟁 사유)는 미결 인보이스 탭에서 이의를 제기할 수 있습니다.
- 고객 계정의 미사용 크레딧이 이 탭 아래에 표시됩니다.
- 이 탭에는 지불이 완료된 인보이스가 표시됩니다.
- 또한, 인보이스 및 지불 영수증을 조회할 수 있습니다.
- 단일 및 대량 인보이스(하나의 분쟁 사유)은 지불이 완료된 인보이스 탭에서 이의를 제기할 수 있습니다.
- 이의를 제기한 인보이스는 이 탭 아래에서 확인할 수 있습니다.
- 고객은 분쟁 상태 및 코멘트를 볼 수 있습니다.
- 고객은 미결제 인보이스와 크레딧을 모두 볼 수 있습니다.
- MyFinance에 등록된 타사 에이전트 CHA는 검색 탭에서 현지 인보이스를 조회하고 다운로드할 수 있습니다.
- 운임, 체선료(Detention) 및 지체료(Demurrage) 인보이스 유형의 경우, 수하인(Consignee)의 승인이 필요하며 이는 온라인으로 요청할 수 있습니다.
- 수하인(Consignee)/지급인(Payer)은 챗 또는 이메일 CENWWWSVCREG@maersk.com으로 고객 및 부킹 에이전트 코드를 보내어 부킹 에이전트를 고객 코드와 연결할 수 있습니다.
- 오프라인으로 (수표, 어음 등) 결제를 진행하는 현금 고객들은 미결 인보이스 탭에서 온라인으로 결제 송금을 제출할 수 있습니다
- 결제 송금 처리에는 다른 옵션도 있습니다. ‘결제 송금 처리’ 버튼을 클릭합니다
- 인보이스 수정이 불가능합니다
- 보증금/선불
- 컨테이너 보증금
환불
- 온라인으로 환불 요청이 가능합니다:
- 초과지급
- 컨테이너 보증금
- 환불 요청 상태 조회