Customer Advisory Reminder - Hardstop on Booking Amendments & Booking Cancellation Requests - Effective 15th Sept 2025

At A. P. Moller – Maersk, we are continuously working to increase digitization and self-service features to provide a more transparent and better experience for our customers.

We would like to remind you that from Effective 15th September 2025, all booking cancellation and booking amendment requests prior empty container pick up MUST be submitted via supported digital channels including Maersk.com, EDI and INTTRA. This will help streamline the process allowing more efficiency to process requests faster and with accuracy.

Kindly refer to the support links on - How to amend a booking? | Support | Maersk and How to cancel a booking? | Support | Maersk.

We will continue to accommodate email instructions only in the following scenarios:

• Amendment requests received after the empty containers are picked up from the depot.
• Amendment and cancellation requests that cannot be performed online due to system/website downtimes. (kindly attach a screenshot of the error so our teams can assist you swiftly)
• Amendment Requests received for the following website limitations:
• Amending to alternate transport modes e.g. Rail to truck
• Amending to alternative routes not offered on the website.
• Adding value-added services for multi size/type/weight container bookings.
• Requests from customers who have purchased our Maersk Booking services (BKS) product.

Any requests received outside of these scenarios will be rejected and you will be guided to use the online channels.

To ensure you are ready for this change please register now on Maersk.com. Additionally, our Online Chat and CX teams will support and guide you should you have any questions relating to the booking amendment or booking cancellation process.

We would like to reconfirm that our standard handling time for requests that come through Maersk.com will be more efficient for you and your organization and provide greater visibility in your supply chain.