
Shipping to and from India
Your complete guide to shipping to and from India. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
付款
獲取運輸時付款方式總覽。
We provide convenience and better visibility to our customers through proactive communication via email whenever an Invoice pdf is generated.
The benefits of this new feature are listed below :
- Convenience – Get notified anytime & anywhere, 24/7 whenever an invoice is ready without the need to check MyFinance constantly.
- Transparency & Visibility – Mitigate the uncertainty of invoice availability.
- Reduce to & fro communication – No need for constant follow-ups with CX or Finance teams.
- No Fees - This new feature is absolutely free to use.
Getting started :
- If you have not registered on Maersk website :
- Sign up for free registration here.
- Once you’ve registered on Maersk website, you will have access to MyFinance portal.
- Getting Subscribed to the new proactive feature :
- Once logged into MyFinance, on the Dashboard tab you’ll see a pop-up for subscription to Notification for new invoice. Please click on the Switch to turn it on.
- Or, please click on your Account button and select Manage Subscriptions. The page will display all the events you’d like to be notified for. Please click on the Switch for Invoices & Payments to turn it on.
- Upon following anyone of the above steps, you are all set to receive our Proactive email notifications on your registered email address.
We provide convenient and secure online payment options to ensure swift transactions for payments in India. Our online payment options are facilitated by Razorpay and HSBC.
Below are the online payment options available in MyFinance portal:
- Internet Banking - Pay online using your respective bank’s portal.
- UPI - Utilize UPI for seamless payments through your preferred mobile payment applications.
Benefits are listed below:
- Instant Freight Release - Enables faster BL and Cargo release (after all invoices are paid for the shipment).
- No Fees - Eliminate wire transfer and other transaction fees. This option is free to use.
- Convenience - Pay your invoices online, anytime, anywhere, 24/7.
- Simplicity - Paid in one click means no more remittance advices or follow-ups.
Getting started:
- If you have not registered on Maersk website :
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, where you’ll find the Online payment options.
- Making Payments:
- Select the invoices you wish to pay on MyFinance and click on pay.
- Select the online payment option with Razorpay and continue to payment.
- Select your preferred payment method (Internet banking or UPI) and pay.
- If the payment succeeds, you'll see a payment confirmation page and you'll receive an email with the payment acknowledgement.
- Within a few minutes after your payment, the invoices will be moved to "Paid" tab and the payment receipt will be available.
Key notes:
- This feature is applicable only for INR payments for “Exact Available Invoices on MyFinance”.
- Partial payments aren’t allowed. Full payments for multiple shipments / invoices are allowed.
- Advance (on-account), OFAC, USD and Credit card payments will be reviewed and incorporated in later increments.
- The limit set for UPI transactions is INR 1 lakh only. Customers can opt to use Internet Banking for higher amounts.
Unable to see the Pay option (greyed-out), please follow the below steps :
- Click on the “Account” icon and go to Settings.
- Click on “Your permissions” tab and check for a tick on the box “Perform online payment”.
- If this box is unticked, please contact Live Help and request for Permission Access for “Perform Online Payment”.
- Our team will assist you further to get access and you shall be able to make Online Payments on MyFinance
The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.
Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment. For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.
For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.
What is Smart Pay?
SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.
Benefits of Smart Pay are
- Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
- No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
- Convenience Pay your invoices online, anytime, anywhere, 24/7
- Simplicity Paid in one click means no more remittance advice or following up
- No limits Pay multiple invoices and unlimited sums in a single transaction
Getting started
1. If you have not registered on Maersk website
- Sign up for free registration here.
- Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.
2. Set up bank details
- Your country requires physical mandate forms to be submitted to banks, which will then be approved or rejected by the bank.
- Once your mandate form request has been approved by bank, then your bank details will be updated in our systems. Post which you can start making payments online
- Please reach out to your local office contact to know more about how the mandate form needs to be filled and submitted.
3. Making payments
- Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the bank account you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
- After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
- Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.
MyFinance
我們的線上平台可在您需要時提供資訊和見解。
動態資訊
MyFinance可便於您隨時檢視所提供的數位服務和應付款項。 詳細瞭解已付款發票和逾期發票的狀態,按時管理現金流和付款。
便捷又安全
無論您身在何處,MyFinance始終可讓您檢視財務資訊。 我們所有的金融服務產品均可以數位方式提供,並且非常安全。
MyFinance線上功能
未付款帳單- 所有未付款發票和未付款帳單均列明在此標籤頁之下。
- 提供單張或多張帳單搜尋和下載選項。
- 您還可以檢視和下載帳單的PDF拷貝。
- 可在未結算帳單標籤頁上,對單張帳單和大批量帳單(同一爭議原因)提出爭議。
- 此標籤頁之下列明客戶帳戶中可用的未結餘額。
- 此標籤頁之下提供已付款帳單。
- 還可以查看帳單和付款收據。
- 可在已付款帳單標籤頁上,對單張帳單和大批量帳單(同一爭議原因)提出爭議。
- 此標籤頁之下提供提出爭議的帳單。
- 客戶可以查看狀態和註釋。
- 客戶可以查看所有未結算帳單和餘額。
- 在MyFinance上已註冊的CHA的第三方代理可在搜尋標籤頁上查看和下載本地帳單。
- 對於運費、場內外延滯費的發票,需要收貨人批准,可以線上進行申請。
- 收貨人/付款人可透過聊天來申請將代理人連結到他們的客戶代碼,或者將包含客戶和代理人代碼詳細資訊的電子郵件發送到CENWWWSVCREG@maersk.com提出申請。
- 線下付款(支票、匯票等)的現金客戶可在未結算發票標籤頁上線上提交付款匯款。
- 您也可以使用其他選項來提交匯款。 按一下建立付款匯款按鈕
- 看不到正確的請款單
- 這是押金/預付款
- 貨櫃押金
退款
- 您可在線上提出的退款申請項目:
- 溢付款
- 貨櫃押金
- 查看您的退款申請狀態