Shipping to and from Turkey

We can assist you better

• If you advise your Bill of Lading number as reference while you re making your payments
• If you make your payments at the same currency as the invoice

Cash deposit release process:

Cash deposite repayments will take around a week after you submit your request to us. Necessary documentation should be scanned and forwarded to the related collection specialists. In order to be able to make the payment, kindly prepare your payment order on company paper signed and sealed. In case payment needs to be paid to customer brokerage agent, payment order should still be prepared by contractual customer.

Below should be included in payment order;

• In case payment will be done to contractual customer;
  1. Company name
  2. Bank name
  3. Iban no
  4. Branch name
  5. Branch code
  6. Reciept for deposite payment
• In case payment will be done to custom brokerage agent
  1. Customer Brokerage agent name
  2. Customer Brokerage address
  3. Customer Brokerage address postal code
  4. Customer brokerage tax office and tax no
  5. Bank name
  6. Iban no
  7. Branch name
  8. Branch code
  9. Reciept for deposite payment
  10. Proxy
  11. Signature sirkular
  12. Telephone and Fax

Thanks for your cooperation.

Frequently asked questions (FAQ)

1. In which banks do you have accounts?
   Maersk A/S has accounts in two banks, Citibank and Yapı ve Kredi. You may make your payments to these accounts. In case the payment is done by custom brokerage firm please make sure as well as the bill of lading number please mention the name of the actual customer.

2. What are your bank account numbers?
   
   Garanti Bankası:
   FİRMA: MAERSK A/S
   BANKA İSMİ: Garanti Bankası
   ŞUBE İSMİ: Yeditepe Kurumsal
   BANKA NO: 62
   ŞUBE NO: 1686

Garanti Bankası

Yapı ve Kredi Bankası

Citibank

3. What should I write as referans while I am making my payments?
   Kindly advise your Bill of Lading number as reference while you re making your payments

4. Which exchange rate should I use for paying my invoices?
   Due to payments done with different currencies then actual invoice currency in case there are differences, manual settlements will not be done. In order to avoid such currency differences and to be able to assist you better please make your payments at the same currency as the invoice.
5. I havent received my invoice. What should I do?
   Please write to invoicerequest@maersk.com
6. Can I get a copy of my invoice? Could you undersign it is same as original?
   Please write to invoicerequest@maersk.com
7. I have received wrong invoice. What should I do?
   If the amount is not correct: Please contact your sales person and and send the wrong invoice to our offices. Incase if you already had registered the wrong invoice, you may prepare a return invoice for the full amount. Kindly note return invoice equaling the difference between old and new invoice amounts will not be accepted, for return invoice we will only accept when it is equal to whole invoice amount.
   If wrong party is invoiced: Please contact your customer service agent and send the wrong invoice to our offices.Incase if you already had registered the wrong invoice, you may prepare a return invoice for the full amount. Kindly note return invoice equaling the difference between old and new invoice amounts will not be accepted, for return invoice we will only accept when it is equal to whole invoice amount.
   If a duplicate invoice received: If you have received duplicate invoice for the same amount and invoice number on the right upper part of the invoice (starts with 560 and composed of 10 digits) is same you may register any of the invoices and send the other one to us together with the copy of the other invoice. Incase invoice number (that starts with 560) is different kindly register the new invoice and send us the old invoice together with the fotocopy of the new invoice.
8. What should I do to receive my invoices in TRY?
   If you require your invoices to be issued in TRY, please submit a request to your Customer Service representative before the invoices are issued.
   We can update your invoice currency preference to TRY so that all subsequent invoices will be generated in TRY. The charges on the invoices to be issued after the change will be converted into TRY in accordance with Maersk’s standard exchange rate (ROE) policy."
9. What should I do for BA/BS reconciliation?
   According to article 207 of tax legislation “International transportation companies and representative organizations within Turkey are obliged to keep revenue book "Hasılat defteri" and not obliged to keep accounting book “muhasebe defteri”. According to same legislation as foreign-based tax payer our company Maersk A/S is not responsible with Ba-Bs b form registeration thus you may declare the amounts per your records. As this is not a stopper to do reconcilement with our customers our colleagues will be assisting you to do so while a written BA-BS confirmation will not be given

The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.

Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment. For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.

For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.