Shipping to and from Singapore

DG Deadlines

Tariff charges effective 1 January 2017

Export: Our setup in Singapore is combined demurrage & detention.

This means you will have one combined free time period and compensation for utilization of equipment inside and outside of terminals or depots, referred to as Combined demurrage & detention.

The Export free time is calculated from the same date of empty release of containers from the depot till the ”Actual Load” date of the container, there will be a change of end trigger from vessel ETA today to Load where Maersk considered to increase additional 1 day export free day from 2016 tariff. Calculation method maintains as Progressive calculation.

Export combined demurrage and detention tariff

• Effective from: 1 January 2017

BATAM (EFFECTIVE 1ST SEPTEMBER 2023)

If you have any further queries, please get in touch with your local Maersk representative or Maersk Customer Service.

Internet booking

Simply visit our website at Maersk. You need to be a registered user in order to access into our e-booking function. If you are in doubt, please do not hesitate to contact our dedicated Customer Service Agents for guidance.

Once you have placed an e-booking, you will be given a pre-booking number. Our customer service will then respond to you with a booking confirmation number within 2 hours (SIN working hours) if your booking was submitted within office hours. However, if there are space or equipment constraints, we will contact you immediately informing of the status and will revert once there is space/equipment available or otherwise.

Export Customer Service
Email: sg.export@maersk.com

Switch bill of lading procedure

For a smooth and hassle-free processing of your Switch Request, please follow below steps:

1. Ensure that the BL Type is Negotiable. If the BL type is currently updated as a Sea Waybill, please note that a Sea Waybill is not negotiable and cannot be switched. Kindly contact the current Transport Document Receiver to amend the BL type to a Negotiable Bill.
2. Surrender 1st sector Original Bill of Lading:
• The 1st sector OBL must be printed and surrendered to the nearest Maersk office. Please advise the receiving Maersk office to update the system accordingly before submitting the switch form.
• For the 1st sector OBL that needs to be surrendered at our counter, please follow the steps outlined in the Counter Digital Service Guidebook.
3. Fill out the Switch Form (New Switch Request Form) after the full set of the 1st OBL has been surrendered.
4. Our documentation team will only be able to start processing the switch bill after the 1st OBL has been confirmed as surrendered at any Maersk office.

Please be further guided by the following:

1. If the Switch Request complies with the above 4 steps, the processing time is 4–8 business hours. In the event that you receive an email requesting missing information for a Switch Shipper, Switch Consignee, or Notify Party, please ensure you respond to sg.export@maersk.com on the same day. Your switch bill will be put on hold or rejected if no response is received.
2. A standard switch fee of SGD 270 per bill will be applied. When the import manifest is submitted at the destination, an additional late switch fee of SGD 140 per bill will apply.
3. Submit your request as early as possible, or no later than 10 working days before the ETA at the Final Port of Discharge. Any request received less than 10 days before the ETA may be rejected for manifest compliance.
4. For any switch bill amendment requests, please email your amendment request to sg.export@maersk.com with the subject line: "Switch Bill Amendment Request for Bill Number: MAEUxxxxxxxx". Our documentation team will process the amendment request. The revised Switch BL will be uploaded on the web or sent to the requestor via a separate email.
5. The invoice can be viewed and downloaded directly at MyFinance after 4 working hours from receiving the Switch Bill Verify Draft. Feel free to visit the following links on STEPS FOR INVOICE RETRIEVAL and PAYMENT DETAILS
6. The final Switch Bill (Original Bill of Lading or Sea Waybill) will be automatically uploaded to the web for you to download after all prepaid payments are received.

For clarification on the above or other Cross Trade issues, please send your query to: sg.export@maersk.com or contact us at +65-69832212 for assistance.

Weight/measurement

Note:

1. The maximum weight allowed on a 2-axle chassis is 30,000 kgs (excluding prime mover). If gross weight exceeds 30,000 kgs, containers have to be moved on 3-axle chassis before leaving the port.
2. There is no Out-of-Gauge acceptance for Intra-Asia cargo.