Notice of changes due to an upcoming financial system modernisation

We would like to inform you about our upcoming financial system modernisation, as we transition to SAP S/4HANA in June 2026. We look forward to the benefits this new system will bring to our operations and want to keep you informed about the changes you may experience during and after the transition.

The transition will require us to suspend some of our financial system functions temporarily. We will make every effort to minimise any inconvenience caused and ensure a smooth transition. To enable a smooth transition, we would like to share the following overview of the changes you may experience during the transition period and following the improvement. We recommend that you review this information and make any necessary updates.

1. Delays in our invoice creation during the system migration from 12 June to 15 June 2026:  Please note that as of 15 June 2026, customers will notice a change in the invoice and credit notes layout; however, all the required standard information will be present.

2. Expect changes to our invoice templates (PDF), effective 15 June 2026: These changes may require adjustments to your system setup or EDI configuration to ensure seamless receipt and processing of the updated invoice format. The key changes mentioned below will be included:

• Service Provider Information: The invoices will now exclusively feature our local agency entity established in the respective country.
• Tax Specification Table: A detailed tax specification table will be added at the end of each invoice, displaying all necessary values in the local tax reporting currency. This enhancement will help us meet our reporting obligations across different countries.

To enable a smooth transition, please click on the template below and refer to the changes highlighted in the invoices. Please note that, depending on your local requirements, the invoices may look different.

• Local Charge Invoice
• Local Charge Credit Note
• Manual Invoice
• Manual Credit Note

3. All customers currently receiving E-Mail will notice a name change on a few of their invoice type descriptions effective 15 June 2026: Please review the changes listed below and ensure that this information is passed to your Information Technology team (IT), Integration team, or third-party vendor to ensure that they are aligned with these changes.

If you have any questions about the above, please contact your regular contact person. We would also like to encourage you to be proactive in preparing for the transition.

Please note that the dates mentioned in this advisory are related to the upcoming system modernisation. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to this transition.

We appreciate your understanding as we work to improve our financial system to better serve you.

The above information is intended for customers in Egypt.