Starting 1 December, all refund requests and bank detail updates must be submitted exclusively via the MyFinance portal. Our business email address will be discontinued for refund-related queries and will no longer accept requests after this date.
This change is designed to provide a faster, more secure, and fully trackable refund experience through MyFinance — ensuring you have full visibility and control at every step.
To ensure smooth and timely processing of refunds, please keep in mind:
- Refunds can be processed only when no outstanding balance exists on the relevant bill of lading and when bank details in MyFinance are accurate and up to date.
- For third-party refunds, the request must be initiated by the customer, and the third party must be registered in MyFinance with valid bank details. The previous No Objection Certificate (NOC) requirement has now been removed.
If you have questions about your refund status, please reach out to your respective Collections agent.
For technical support with MyFinance, you may raise a case directly in the portal or contact the Live Assistant (here).
You can also find step-by-step guides for bank detail updates, refund submissions, and third-party refunds within MyFinance.