This is to inform you that Maersk team shall be in meeting this Friday 29 August 2025 from 16:00 till 17:00. Our Customer Experience Team will be unavailable on E-mail, chat and phone and our counter will be closed during this time slot.
For urgent assistance/query, please contact the below persons.
- 59439544 – Cindy Luckhun
- 59423895 – Tevin Kathapermal
- 52572231 – Kristel Chan
To make it easier for you to manage the situation remotely, we have the following recommendations:
- Our Self-Service functionalities available via www.maersk.com which are to be primarily adopted.
- Delivery Order request via www.maersk.com for Import Cargo Release (Delivery Order and ECDN).
- Demurrage and Detention calculator
- Send POP directly to safhtfrc@maersk.com
- Move the shipments via waybill or arrange for Telex Release instead of original Bills of Lading
- Enroll on our Web BL printing functionality on www.maersk.com
For your reference, you can also use our inland price look-up feature to find inland rates & its related mandatory surcharges online via Maersk.com that are already included in your existing contract or look up our tariff rates.
We appeal to you to be patient as we strive to service your needs and thank you for your understanding.
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